Hank7591 on "Extremely Slow Backup"
Just to add to the documentation that iDrive has a BIG problem here, I have 30 Gb PST file (Outlook file) that is incrementally backed up. After running for 3 hours, it still has 6 GB to go. I have 10...
View Articlebtcomp on "IDrive Incremental Backup"
Thanks. I came back here, I guess I didn't have this set up for email alerts.
View ArticleDaniel_G on "Infinite loop preparing file list"
"@sdross as per the ticket, we see that the reported issue is resolved. Following steps were performed to resolve this issue:" I followed the advice that followed, and IDrive began to back up, but it...
View ArticleSeanzilla on "RESTORE is SLOW!!"
So, my external hard drive failed after 2 1/2 years. Fortunately, I had the contents backed up to iDrive. So...I purchased another external drive, and I immediately started the process of restoring my...
View ArticleKDelande on "IDrive Servers Unreachable So Backup Fails - 148.66.224.48/49...
I signed up for iDrive on 1/1/2018 and have yet to have a successful backup. I opened a ticket (#ID612095166) a couple of days ago and since then, I've determined what I believe is going on. On the...
View Articlegde999 on "Infinite loop preparing file list"
I am also having a similar problem! Whenever I try to open the iDrive application to try and sync or backup files, it either takes up to an hour to "calculate" the files or freezes. I have downloaded...
View ArticleKDelande on "Infinite loop preparing file list"
gde999, what IP addresses does iDrive say you need to be able to reach? you can determine that here: https://www.idrive.com/online-backup-firewall-guidance. I'm having the same type of problem (see my...
View ArticleChristyB on "Backup Scheduler"
I have my backup scheduled between 1AM and 8AM but it keeps starting up outside of that time. I have satellite internet and it is slow plus i have limited data i get an extra 50gb of data during this...
View ArticleIDrive on "Update fails and idrive is uninstalled"
You may manually download and install the latest version of the application. If the issue persist when you try to update to subsequent versions, please raise a support request by writing to us at...
View ArticleIDrive on "RESTORE is SLOW!!"
Please let us know the ticket number that was assigned to you when this issue was reported to us. We will review the ticket and will contact you with an update.
View ArticleIDrive on "IDrive Servers Unreachable So Backup Fails - 148.66.224.48/49...
@KDelande Our Tier 2 technical support team had contacted you with an update. Please get in touch with us if you have not received the response.
View ArticleIDrive on "Infinite loop preparing file list"
For immediate assistance, please get in touch with us on live chat from the following link: https://www.idrive.com/support
View ArticleIDrive on "Backup Scheduler"
We request you to send us the complete log files of IDrive application by using the "Send Error Report" feature. You can find the Send Error Report feature under the "Help" menu after you login to...
View ArticleGene on "Extremely Slow Backup"
[I repeat here my post from a couple of weeks ago for those recently flaming about slow backups]. I recently installed iDrive on Windows 10 computer to replace Carbonite, then reinstalled an updated...
View ArticleEMahn on "iDrive backed up folder path on old pc different to the new PC,...
I have a similar issue as the OP. Drive letters changed after installing a new hard drive and now the system thinks that my second drive is a new drive even though all the data is already backed up. I...
View ArticleIDrive on "iDrive backed up folder path on old pc different to the new PC,...
@EMahn Newer accounts work on a different underlying technology and rename option is currently not available for new accounts.
View ArticleRav3n on "Extremely Slow Backup"
Hi Gene, i've took a look if kaspersky is scanning anything... but thats not the case. My upload speed varies widely between 400-700 kB/s.... and that will take some time for over 500 GB
View ArticleGrahamN on "Extremely Slow Backup"
In the last week or so there has been a gradual improvement in upload speeds. So much so that this morning I was able to backup a 3.52GB file in 10m 44s which at 20GB/hour is around 90% of our 50MBps...
View ArticleDominik on "Extremely Slow Backup"
Hi, yes, I also noticed an improvement in upload speed. I'm using the IDrive app on a QNAP NAS and get now in average about 80% of my full bandwith.
View ArticleSunflower on "Updated File Not Backed Up"
I said above this problem was fixed, but it has started happening again. I received two iDrive updates in the last week, but the problem continues.
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