Rav3n on "Extremely Slow Backup"
Ok... just tested the upload from work... we have 50&50Mbit/s. Uploaded the file through webpage worked with 38-40 mbits.... Need to research more if its the "idrive" client or my provider at...
View ArticleEMahn on "iDrive backed up folder path on old pc different to the new PC,...
Ok. Disappointing, but thanks for the info.
View ArticleGaryS on "100 kB/s upload speed"
Same problem here. Ticket ID850703495 This is unusable.
View ArticlePT_495 on "Huge usage discrepancy - Mac"
I've noticed this issue on my free 5GB account... quota usage 7.5 GB, backup set on my hard drive is 3.5 GB. And the calc of my backup set on my hard drive is consistent with what Win Explorer...
View ArticleTony P on "Synology DS2xx and app performance"
Is anyone using the IDrive app (version 2.03.36 currently) on a Synology DS2xx series device (DS213 up-to-date in my case with a fairly vanilla SMB share and volume structure). I'm experiencing...
View Articlecolin519 on "weird issues since 6.7.1.1 update was installed - UI...
Hello all, I installed the iDrive update the other day and now it won't launch the application. Nothing else has changed on the system all is running well except for this. Support has done the usual...
View Articlepattmatt on "Extremely Slow Backup"
I just purchased an account for iDrive and was having a very slow initial backup too. I saw Gene's comment about anti-virus software and when I looked on my machine (via Task Manager -- I'm on windows)...
View ArticleDominik on "100 kB/s upload speed"
I don't know what exactly happened or changed, but since a couple of days I get almost constantly full upload speed (~950kB/s) on my NAS. I hope it will stay like this.
View ArticleGrahamN on "100 kB/s upload speed"
As I posted on another "slow upload speed" thread things have improved in the last 10 days or so. Over the weekend I was able to backup 360GB in 24 hours which is what like it was until about the 2nd...
View ArticleIDrive on "Updated File Not Backed Up"
Our Tier 2 technical support team has sent a response through ticketing. Let us know if you have not received the response.
View ArticleIDrive on "Huge usage discrepancy - Mac"
@PT_495 The size of used space in your account may not be equal to the current backupset size of the data you are backing up from the machine. This is because, we support true archiving of data in...
View ArticleIDrive on "Synology DS2xx and app performance"
Please raise a ticket by forwarding your observations to support@idrive.com Our Tier 2 technical support team will analyze the issue and will contact you with an update/resolution.
View ArticleIDrive on "weird issues since 6.7.1.1 update was installed - UI issues/won't...
@colin519 Could you please share the details of the ticket number that was assigned to you.
View ArticleAZJerry on "weird issues since 6.7.1.1 update was installed - UI issues/won't...
This update is the first time that I had to run the install As Administrator on my Windows 10 PC. The automated update would not run.
View ArticleIDrive on "weird issues since 6.7.1.1 update was installed - UI issues/won't...
@AZJerry Please raise a ticket and forward your observations to support@idrive.com. Our Tier 2 technical support team will review the query and will contact you with an update soon.
View ArticlePT_495 on "Huge usage discrepancy - Mac"
Thank you for this explanation, it makes sense. Also through support I learned that I can check what is backed up on the restore page. Through that I learned that there is more backed up than in my...
View ArticleNathaniel D on "100 kB/s upload speed"
Same problem here. For the first 2 days or so I was getting around 1.2MB/s, now I am uploading at around 100KB/s. I contacted by email and in chat, they asked for a bug report which I sent, and then...
View ArticleRav3n on "100 kB/s upload speed"
Yep... had several contacts with the ussport per E-Mail.... There are two things: - They don't understand how the client works - Explained to them, that the issue is reproducible on different computer...
View ArticleRav3n on "100 kB/s upload speed"
Also, uploading files per Web is working with normal speed, means I'm getitng full 25mb/s. Further, its not clear why there are only one IDEVSUTIL.EXE running and sometimes more.
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