IDrive on "weird issues since 6.7.1.1 update was installed - UI issues/won't...
@AZJerry Please let us know the ticket number that has been assigned to you.
View ArticleIDrive on "100 kB/s upload speed"
@ Nathaniel D We are looking into this, we will contact you with an update soon.
View Articledec on "Extremely Slow Backup"
I concur with pattmatt / Gene. On an iMac running High Sierra ver 10.13.12 and using Avast Security ver 13.4, I turned off the File Shield feature on Avast and backup / upload performance increased...
View ArticleFlorian on "100 kB/s upload speed"
I have the same issue. About 100kbs with a >50Mbs connection to the internet with my Synology NAS. My ticket number is ID481541262
View ArticleIDrive on "100 kB/s upload speed"
@Florian Our development team has requested for remote access. Please let us know if you have received the email sent by our Tier 2 technical support team
View ArticleProgforums on "100 kB/s upload speed"
I've just moved from a legacy account to the latest offering. The legacy account upload speeds have been terrible for a while. For the first month my upload speeds on the new system were good. After a...
View ArticleHarryBlock on "RESTORE is SLOW!!"
Hi Seanzilla - Did you get a resolution to your problem? I have exactly the same issue. Trying to restore approx 500 GB to a new hard drive using the iDrive application. The restore speed varies...
View ArticleJRSS on "Infinite loop preparing file list"
same problem here, been talking to support via email - but trying obvious things. i have even uninstalled my firewall etc, still preparing file list for over 14 hours. i have cleared the schedule...
View ArticleIDrive on "RESTORE is SLOW!!"
@HarryBlock Our Tier 2 technical support team has responded via ticketing. Please get in touch with us if you have not received a response.
View Articlewherrera on ""File Missing" on files for backup"
I have several files that were flagged for backup but were deleted or moved to a different folder before backup. Idrive (PC version) has these persistently marked as backup failures. Since I know why...
View Articleredantpile on "QNAP 2.03.24 No files listed to backup"
Not sure if this started with the latest version but I have no backup sets and no files listed to backup. My existing files are listed under restore. If I create a new backup set no folder/files are...
View Articlewasabad on "Can't backup secondary drives?"
Every time I select a folder from my D: drive or secondary drive, the preparing file list fails. The log report says that the folder/file does not exist even though I select it through the IDrive...
View ArticleIDrive on "QNAP 2.03.24 No files listed to backup"
Please raise a support request by forwarding your observations to support@idrive.com Our Tier 2 technical support team will get in touch with you an update.
View Articlejaydeel on ""File Missing" on files for backup"
I think I solved this... Instead of the Windows application, I used the browser-based version of iDrive. https://www.idrive.com/idriveent/remote/devices (You will need to login and provide your...
View ArticleCowthulu on "Exclusions not working"
I am using IDrive 6.7.1.0 for Windows. After backups, I get a number of errors because of a series of tmp files in several of the directories I am backing up. The error looks like this: [ERROR]...
View ArticleMark_TrueIT on "Unable to continue the backup operation"
I have four servers that have started exhibiting this error message. These servers have not had a problem until recently. They will run for about 10 minutes and then fail with this error: [Unable to...
View Articlemikeh66 on "When there is nothing to backup, iDrive shows backup status as...
I have this problem on 4 windows 10 machines. I had a missing sync drive (716GB), all data including the online view just vanished (it did remain locally, but not visible to sync folders). After about...
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