IDrive on "Infinite loop preparing file list"
@JRSS please raise a ticket by forwarding your observations to support@idrive.com Our Tier 2 technical support team will analyse the logs and will contact you with an update.
View ArticleIDrive on "Can't backup secondary drives?"
In order to investigate this issue further, please send us the error report from the application by using the "send error report" option. Logs will be attached to the report sent. We will review the...
View ArticleIDrive on ""File Missing" on files for backup"
@wherrera For immediate assistance, please get in touch with us on live chat from the following link: https://www.idrive.com/support
View ArticleMark_TrueIT on "Infinite loop preparing file list"
I am having similar issues. I can only connect to two of the 4 IP addresses on 443: This is getting ridiculous. They told me it was fixed last night, but the problem persists. I still get a failure to...
View ArticleMark_TrueIT on "Unable to continue the backup operation"
I was told that it was fixed last night, but the issue remains. Please advise.
View ArticleRay000 on "Idrive Express"
How long does it take for idrive to upload an express drive once it’s received there? The email I got when the drive was received simply said soon but it’s been 4 days already and nothing uploaded on...
View ArticleRay000 on "IDrive eats my entire Internet connection"
Was there any solution to this issue during backups? My internet is essentially non useable on other devices connected on my local network during backups including for example Amazon Alexa devices and...
View ArticleJeffMD on "IDrive eats my entire Internet connection"
There are a number of things that can cause problems when a connection is maxed out. For one, you are assuming data packets play nice, they don't. You don't notice it because the small hits your web...
View ArticleJeffMD on "When there is nothing to backup, iDrive shows backup status as...
My single computer that I am simply backing up a rar archive also exhibits this. Anytime the backup folder is empty the program says backup failed when the 15 minute timer expires. I figured this was...
View ArticleIDrive on "When there is nothing to backup, iDrive shows backup status as...
@mikeh66 Please let us know the ticket number that has been assigned to you. We will review the ticket and will contact you with an update.
View ArticleIDrive on "When there is nothing to backup, iDrive shows backup status as...
@jeffMD please login to your account from the application and click on your account username on the top right corner of the screen. Please use the "send error report" option to send us the report. Logs...
View ArticleMark_TrueIT on "Unable to continue the backup operation"
Here is an example of the dropped packets that I am seeing in my packet monitor right before the failure. The backup lasts for about 10 minutes and is able to transmit about 3-6 files before it fails....
View ArticleIDrive on "IDrive eats my entire Internet connection"
Bandwidth Throttle lets you set the internet bandwidth to be used by the IDrive application for backups. By default, the bandwidth throttle value is set at 100%. You can set Auto-Pause option during...
View ArticleIDrive on "Idrive Express"
We recommend you to reply to that email, our express team will be able to provide you accurate details on upload time.
View ArticleIDrive on "Unable to continue the backup operation"
Let us know the ticket number that was assigned to you when the issue was reported. We will review the ticket and will contact you with an update.
View ArticleIDrive on "Infinite loop preparing file list"
@Mark_TrueIT Please share us the ticket number that was assigned to you. We will review the ticket and will contact you with an update.
View ArticleJeffMD on "When there is nothing to backup, iDrive shows backup status as...
Ok so I looked at it again and the error actually comes about because "The scheduled backup could not be completed as there is an interactive backup currently in progress", so that sounds about right....
View Articleelmcar on "Infinite loop preparing file list"
Same issue here: After the back-up had been interrupted during nightly standard once-per-day internet disconnect, it ended up in an infinite preparing file list loop. (ticket #ID967689015)
View ArticleOhaga on "iDrive backed up folder path on old pc different to the new PC,...
When will this essential feature be available again?
View ArticleBCurley on "Infinite loop preparing file list"
I also have the same issue(ticket #ID650985770)
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