Ray000 on "Idrive Express"
Just an update.....that was an automated email I received from noreply@idrive.com about the idrive express status....but in any case I contacted support and my questions were resolved. For the record...
View ArticleMark_TrueIT on "Idrive Express"
You think that is bad, just wait until you have to do a restore using iDrive "Express". Even if you pay for the overnight shipping, you are looking at 2+ weeks. iDrive definitely can't be considered...
View ArticleIDrive on "Unable to continue the backup operation"
We are looking into this. We will contact you with an update soon.
View ArticleIDrive on "Infinite loop preparing file list"
We are looking into this. We will contact you with an update soon.
View ArticleIDrive on "iDrive backed up folder path on old pc different to the new PC,...
We currently do not have an ETA on when this feature will be made available.
View ArticleIDrive on "When there is nothing to backup, iDrive shows backup status as...
You do not have to disable the schedule jobs. Once the interactive backup is complete, subsequent schedule jobs will run at the scheduled time.
View ArticleJoshK on "Not seeing tool to add/edit users"
I'm trying to make sure I'm the Admin for my account (backing up three computers under the same account). I've followed these instructions: To make the user as an admin, Login to IDrive and click the...
View Articleelmcar on "Infinite loop preparing file list"
For those with the same problem my current status: - 1st proposed solution to do a clean uninstall (renaming all old IDrive folders) and then installing the newest version 6.7.1.3 did only help for a...
View Articleelmcar on "Fail, fail, fail"
Unfortunately, the indefinite "Preparing file list" is back: https://forum.idrive.com/topic.php?id=1020
View Articleelmcar on "Drive just hangs and displays Preparing File List"
Unfortunately, the indefinite "Preparing file list" is back: https://forum.idrive.com/topic.php?id=1020
View ArticleFrustrated Aussie on "Unable to cancel account - no cancelation mechanism"
Well it seems I haven't been the only one experiencing the problem of not being able to cancel my account. There's a whole thread of complaints which is a testament to iDrive's poor service and lack of...
View ArticleIDrive on "Idrive Express"
Thank you for your feedback. We will pass your feedback to the team concerned.
View ArticleIDrive on "Not seeing tool to add/edit users"
Users are the sub-accounts that you create under the main account. We require more details to investigate this issue further. Please get in touch with us on live chat to assist you with this query:...
View ArticleIDrive on "Infinite loop preparing file list"
@BCurley our tier 2 technical support team has sent a response. Please let us know if you have not received the email. @elmcar Please do not deactivate the firewall and anti-virus protection. Our Tier...
View ArticleChestnuttles on "Synology missing from dashboard"
I back up from both a Windows 10 machine and a Synology NAS (using the IDrive Synology Backup app). I see both machines in the classic view, but when switching to dashboard, I can't see the Synology...
View ArticleLem3 on "Strange Backup Location"
Should I be concerned that my backup is being sent to server "rickdrapkin.com"?
View Articlecosmo on "Extremely Slow Backup"
Slow, slower, slowest. Elapsed and estimated time readings seem dubious. Thing's been running for weeks.
View ArticleSteveWarner on "Extremely Slow Backup"
Testing. I excluded IDrive folder C:\Program Files (x86)\IDriveWindows in F-Secure to see if this made a difference. Maybe wishful thinking but I do think the first backup of a new directory is faster....
View ArticleMark_TrueIT on "Strange Backup Location"
I agree. Ours is going to jordon.summitprojects.com. This entire operation is very amateurish. I am very concerned.
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