Well it seems I haven't been the only one experiencing the problem of not being able to cancel my account. There's a whole thread of complaints which is a testament to iDrive's poor service and lack of integrity. I also made email enquiries to cancel my account and received the same incorrect instructions with no cancel account option??
My last email to iDrive is as follows and I am still waiting for a response:
Hi
I don’t know what screen you are looking at but this is becoming ridiculous and has now taken up sooooo much of my time just to close my account and get a refund because I have not been able use this product since I subscribed and advised you at the onset months ago.
I logged in to my account. I have looked in Profile Details, Plan Options and other options on the page and there is no RHS click option to Cancel Account.
Please advise where I can find it.
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In following IDrive's instructions I found that I had been placed on auto renewal?? I have since disabled the auto renewal which I NEVER authorised and I'm sure is illegal for IDrive to enable renewal without my approval. I now expect a refund and a phone call from iDrives billing department...you have my number!!