"@sdross as per the ticket, we see that the reported issue is resolved. Following steps were performed to resolve this issue:"
I followed the advice that followed, and IDrive began to back up, but it began to back up *everything* like I had never done a backup before :O. I figured I'd let it continue because I was desperate to have my backup current. However, it failed at 2% with no error. It just would not finish the backup even after ten hours.
Someone please help me backup my data! Also, I would *much* prefer that I backup *only* new files since my last successful backup on December 3, 2017.