So, my external hard drive failed after 2 1/2 years. Fortunately, I had the contents backed up to iDrive. So...I purchased another external drive, and I immediately started the process of restoring my files. Utilizing the resident program on my computer, the process was easy enough to set everything in motion for restore. This, of course, would be the defining moment to evaluate iDrive's ability to deliver, and that my backups will have been restored in their original condition. I have 277.53 GBs of data to recover. I have Charter/Spectrum internet with over 100Mb/sec, Customized and blazingly fast computer with plenty of RAM and running Windows 7 Ultimate. And, like I said, a brand new external drive.
Unfortunately, it has now been 32 hours, 19 minutes, and 15 seconds, and my process is only 55% done. The readout of "estimated time left" is a joke. It's been saying anywhere from 8-10 hours (tolerable) for the entire time. At this rate, it will be sometime in the middle of Wednesday before it has completed the restore process, and that's just too long to take for anyone's computer.
I've contacted customer service about this, but absolutely no reply.
I can assure you, iDrive may "win" with their pricing, but I'll be willing to pay more to someone else who provides faster service than this.
