I signed up for iDrive on 1/1/2018 and have yet to have a successful backup. I opened a ticket (#ID612095166) a couple of days ago and since then, I've determined what I believe is going on. On the iDrive webpage for my account listing the ports I need to ensure i have access to (https://www.idrive.com/online-backup-firewall-guidance), there are two listed that I cannot reach from any computer on the Internet I have tried: My home network (no firewall block), at work, and at a few public IP test sites. The iDrive servers I cannot reach are 148.66.224.48 and 148.66.224.49 on port 443. I have installed WireShark and can confirm that is where the iDrive client is trying to go and cannot. I have the Tracefile.txt that I have sent to iDrive support to show that the client cannot reach those servers (well, at least one -- the log never show an attempt to .49 but I have tested that port and I suspect even if .48 is fixed, it will start talking to .49 only to fail).
Can ANYONE reach either of these servers on port 443?
I am still waiting for iDrive tech support to get back to me on this issue. Everything I am seeing points to this being a problem with iDrive and not anything on my end, either at home or at work and certainly the Open port check tools on the public Internet whose sole job is to verify port status.
I feel like my account is either miss-provisioned or iDrive has some issue on their side they are unaware of.
I need this addressed ASAP or else I will have to cancel my account since I have no service for what I paid good money for.