gde999, what IP addresses does iDrive say you need to be able to reach? you can determine that here: https://www.idrive.com/online-backup-firewall-guidance. I'm having the same type of problem (see my own post from today) and it's because I can't reach 2 of the 4 servers I'm supposed to be able to on port 443 which is what the client uses. Pings work fine but not connections to 443. Consequently, the client can't determine what it needs to decide what to backup.
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