TekyJeff on "Unable to cancel account - no cancelation mechanism"
I agree completely. Highway robbery. No cancellation option via web page. Cancellation via email results in a reply email stating we have to call. A call results in a 15-minute phone call until a...
View Articlejer73 on "Syonology 6.0.2-8451 Update 8"
I am running Synology DSM 6.0.2-8451 Update 9 with Idrive 2.03.23 and all is working fine.
View ArticleAcrymatrix on "Poor support"
I am 57 years old and I run into poor support like what I have received from IDrive quite a lot. Seems to me that they presume that everybody was born yesterday. I hoped this product would provide safe...
View ArticleIDrive on "Poor support"
Please let us know the ticket number that was assigned to this issue. We will review the ticket and will contact you with an update.
View ArticleIDrive on "Unable to cancel account - no cancelation mechanism"
We are looking into this, we will contact you with an update soon.
View ArticleGemstar on "Unable to continue the backup operation."
Hi, I am having the same issue with Ibackup, another company under Idrive. Do you guys have Fortinet as a Firewall? i started having the issue when i changed to Fortinet, not sure it has anything to do...
View ArticleIDrive on "Unable to continue the backup operation."
Please refer our firewall guidance page to get the firewall configuration information for your account. https://www.idrive.com/online-backup-firewall-guidance...
View Articlescbevans on "Fail, fail, fail"
OK, so here's my story to add to the apparently long list of woes on this forum. I used to use iDrive free version and it was just dandy. Then I started exceeding my limit. I didn't do anything about...
View ArticleDmitry on "Extremely Slow Backup"
Through a web interface upload speed is normal (about 50 Mbit), but can not upload files larger than 2 Gb. Upload via idrive program is veeeryyy sloooowww! (about a 800 kb/s)!!! This is not a service,...
View ArticleDmitry on "Extremely Slow Backup"
Under MacOSX situation is better. Speed floats from 6Mbit to 45Mbit, but the speed is not stable and the average is kept at 18 Mbps
View ArticleTheFlyingCelt on "Extremely Slow Backup"
The "funny" thing is that apart from being as slow as hell, they also increased the price.. I think I'll switch to another backup service next year.
View ArticleTheFlyingCelt on "Poor support"
Support? What support? They actually don't have one. Oh, you mean the guys there all day copying and pasting the same things over and over again to everyone without ever solving any issue? Well that...
View ArticleIDrive on "Fail, fail, fail"
This issue has been escalated and our development team is looking into this. We will contact you with an update as soon as we hear from the team.
View ArticleIDrive on "Extremely Slow Backup"
@Dmitry Please send out an error report. Our technical team will have a look and see if there are any issues and based on log analysis, they will contact you with an update.
View ArticleDmitry on "Extremely Slow Backup"
I already did. I promised to review and issue the appropriate update. P.S. Please remove the last two lines of my post (# 3772). Service is not so bad.
View ArticleIDrive on "Poor support"
We request you to raise a ticket by writing to us at support@idrive.com. Please let us know your contact details in the email. We will place a call back request and someone from our Tier 2 technical...
View ArticleIDrive on "Extremely Slow Backup"
@Dmitry Thanks for the feedback. We look forward to your observations.
View ArticleJordan on "DSM 6.0.2 and Synology package 2.03.23"
Root cause: Synology Firewall was blocking the loading of the application page. Disabling the firewall allowed the IDrive configuration page to load. Re-enabled the Synology Firewall and allow "Web...
View Articlehatcreek on "IDrive Service not letting computer sleep"
This issue is still open. The problem is that this service does not stop after the backup is complete: [SERVICE] \Device\HarddiskVolume2\Program Files (x86)\IDrive\id_service.exe (IDr iveService) All...
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