Hans on "flipping between two files during backup, not progressing"
Same problem here. My backup is switching between 2 files (170 en 249Mb). The upload 'speed' is 66kB/s while I have fibreglass 50Mbps (up and down). Try to upload around 120Gig but this will take years.
View ArticleDarrenB on "Syonology 6.0.2-8451 Update 8"
Updated my Synology DS216+II yesterday. Killed iDrive dead. spent an hour with chat tech support and they have kicked it to the developers. No support from development on the weekends. This could take...
View Articleashpole on "Syonology 6.0.2-8451 Update 8"
I'm running the same NAS and IDrive version but with DSM 6.1-14871 and everything's fine.
View ArticleIbrahim on "Telephone support/email support/live chat"
Hello there, We have been with iDrive for maybe 2 months now...I tried several times to request for iDrive Express to no avail. Last I was told by live chat rep to send an email stating to agree to the...
View ArticleIDrive on "Syonology 6.0.2-8451 Update 8"
We can schedule the session on any day based on users convenience. Our Tier 2 technical team has sent a response through ticketing. Please let us know if you have not received the same.
View ArticleIDrive on "Telephone support/email support/live chat"
Please let us know the ticket number that has been assigned to this issue. We will review the ticket and will contact you with an update.
View ArticleIDrive on "flipping between two files during backup, not progressing"
@Hans let us know your account username/email address so that we can escalate this to our technical team and advise you on the further course of action. Also, you may send us a request through:...
View ArticleRay98 on "unexpectedly closed (0 bytes received so far) [receiver]"
Hello, I have installed Idrive on a Linux Redhat 6.7 environment but when I try to authenticate the account with the Linux script ./login.pl we get the following error: idevs: connection unexpectedly...
View ArticleIDrive on "unexpectedly closed (0 bytes received so far) [receiver]"
Please raise a ticket by forwarding your observations to support@idrive.com Our development team will review this issue and will contact you with an update. Let us know the ticket number that gets...
View ArticleRay98 on "unexpectedly closed (0 bytes received so far) [receiver]"
Details raised to support@e-s-p.com. Will let you know the ticket number once received.
View ArticleRay98 on "unexpectedly closed (0 bytes received so far) [receiver]"
Details raised to support@idrive.com. Will let you know the ticket number once received. Please can you delete my previous comment in which states the wrong email address. Thanks.
View ArticleRay98 on "unexpectedly closed (0 bytes received so far) [receiver]"
Hello, This issue is now resolved. The issue was indeed a firewall issue of some form on site. IDrive now working fine. Many thanks. As per my previous comment please can you delete the comment in this...
View ArticleIDrive on "unexpectedly closed (0 bytes received so far) [receiver]"
@Ray98 As per your request, we have removed the comment with wrong email address
View ArticleAmbidexter on "Extremely Slow Backup"
The question isn't if iDrive throttles an individual's upload speed. Here are the real questions: a) Why does iDrive seem to not do a whole file at once? I see "fileA" sending for a few seconds. It's a...
View Articlebgale9 on "auto-renewal scam"
I called to cancel and get a refund and they told me I couldn't. I told them I would dispute it with my Visa card company and put negative feedback on this forum and then the guy put me on hold for...
View ArticleIDrive on "Extremely Slow Backup"
@Ambidexter We have forwarded your feedback to our development team. We will contact you with an update soon.
View ArticleBillW on "iDrive Backup Engine is Not Running"
On my wife's Toshiba laptop which has been successfully using iDrive for quite a long time is now getting the backup engine not running indication. I tried the basic suggestion I found online to...
View ArticleCPEKCadmin on "Receiving (seemingly false) Failure Notifications"
We've got iDrive running on a machine to back up a single directory (~200Mb), and have received a failure notification email upon the first scheduled backup. The notification claimed that the backup...
View ArticleIDrive on "iDrive Backup Engine is Not Running"
Please send out an error report to our Tier-2 technical team using the IDrive application by clicking on Username on top right corner and select "Send Error Report". One of our Technician will analyze...
View ArticleIDrive on "Receiving (seemingly false) Failure Notifications"
Please send out an error report to our Tier-2 technical team using the IDrive application by clicking on Username on top right corner and select "Send Error Report". One of our Technician will analyze...
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