MarcR on "Mac Yosemite Massive Network Traffic"
New to iDrive, on Mac (~1 month) Running the latest app version, with the latest macOS. Since install, have seen enormous jumps in network upload bandwidth. There seems to be 2 instances of...
View ArticleJordan on "DSM 6.0.2 and Synology package 2.03.23"
I have a Synology DS211J running the latest DSM (6.0.2-8451 Update 7) with the latest Synology package 2.03.23. I have followed the package installation instructs, but opening the IDrive application...
View ArticleHubert on "auto-renewal scam"
I too have a complaint about iDrive's billing but of a different nature. My annual subscription is ending shortly, and iDrive sent me a auto-renewal notice a couple weeks ago. Despite having an online...
View ArticleIDrive on "DSM 6.0.2 and Synology package 2.03.23"
@Jordan: We are checking this case with our technical team, please let us know your account username or email address, you may also send us the same using the below link: https://www.idrive.com/support
View Articlermf on "idwutil high cpu usage"
idwutil_600.exe (32 bit) is using a lot of cpu resources (approx 30%)= is this normal? is there a way to limit/change/etc this. 30% of cpu for backup service seems high. if this is the case and is...
View Articleparallax on "No incremental backup for Idrive wifi local backup"
The problem appears to extend to the cloud backups as well if the initial backup set was created using a locally connected external drive. iDrive offers this for an initial setup. I sent a hard drive...
View ArticleIDrive on "Mac Yosemite Massive Network Traffic"
For immediate assistance, please get in touch with us on live chat: https://www.idrive.com/support
View ArticleIDrive on "auto-renewal scam"
@Hubert let us know the ticket number that was generated when you sent us an email. We will review the ticket and will contact you with an update.
View ArticleIDrive on "idwutil high cpu usage"
Our application is designed to use minimum system resources. In order to investigate this issue further, please login to your account from the application and click on your account username on the top...
View ArticleIDrive on "No incremental backup for Idrive wifi local backup"
@parallax Please let us know the ticket number that was assigned to this issue. We will review the ticket and will contact you with an update.
View ArticleJordan on "DSM 6.0.2 and Synology package 2.03.23"
I provided my information to chat support on Tuesday. From the Chat support session, I provided as much information to the technician as possible, however I was assured that I would be contacted via...
View ArticleIDrive on "DSM 6.0.2 and Synology package 2.03.23"
@jordan please let us know your account username or the ticket number that was assigned to you. We will review the ticket and will contact you with an update.
View ArticleIDrive on "No incremental backup for Idrive wifi local backup"
We are looking into this. Please give us some time. We will contact you with an update.
View ArticleIDrive on "DSM 6.0.2 and Synology package 2.03.23"
We are looking into this. We will contact you with an update soon.
View ArticleIDrive on "No incremental backup for Idrive wifi local backup"
@parallax Our Tier 2 technical support team had responded via ticketing. Let us know if you have not received the email.
View ArticleIDrive on "DSM 6.0.2 and Synology package 2.03.23"
@Jordan Tier 2 technical team has responded to that ticket. Our development team would like to connect to your computer remotely and assist you with the issue. Let us know if you have not received the...
View Articlesuperuser on "idrive doesnt find my dropbox folder"
Hi- I have a folder named dropbox under my username, on my iMac. idrive cant see this folder - no idea why. It isn't locked for sure. Any ideas? Thanks
View ArticleIDrive on "idrive doesnt find my dropbox folder"
Folders listed in your iMac will also be listed for selection in IDrive application. Please forward your observations to support@idrive.com , our Tier 2 technical team will analyze the issue and will...
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