IDrive on "Extremely Slow Backup"
We do not restrict the bandwidth at our end and our product is designed to match your internet capabilities. There might be a network congestion elsewhere which might have caused backup/restore speeds...
View ArticleBillT on "iBackup cannot see connection to mapped drives"
I'm seeing a repeated problem with several clients using iBackup for both cloud and local backups. The cloud backup seems to work ok, but the local backups - backing up to a share on a server as a...
View ArticleIDrive on "iBackup cannot see connection to mapped drives"
@BillT please let us know the ticket number that was generated when the issue was raised. We will review the ticket and will contact you with an update.
View ArticleWildnorman on "IDrive says backup was success, when 10-20% of files have NOT...
I just bought a subscription and proceeded to backup my computer and external drive. At the end, the software reported that all but 2 files were backed up, yet when I checked my iDrive web account, it...
View ArticleJack42 on "Extremely Slow Backup"
I can confirm that idrive is insanely slow. I have a 1TB account, and I've been backing up 600GB so far over several weeks. It's uploading at 240 kB/s, and the upload speed test says 3.3 Mb/s (which is...
View ArticleIDrive on "IDrive says backup was success, when 10-20% of files have NOT been...
Please login to your account from the application and click on your account username on the top right corner of the screen. Please use the "send error report" option to send us the report. Logs will be...
View ArticleIDrive on "Extremely Slow Backup"
Please send out an error report. Our technical team will have a look and see if there are any issues and based on log analysis, they will contact you with an update.
View ArticleHenry on "very slow restore speed"
I have same problem. Doing a restore of 451mb, only getting approx. 370kb/s speeds. Had this problem with uploading before. I have just tested my bandwidth and get 6mb/s upload and 30mb/s download...
View ArticleIDrive on "very slow restore speed"
@Henry, let us know the ticket number that was assigned to this issue. We will review the ticket and will contact you with an update.
View Articlelkessler on "Unable to continue backup operation--connection to the server...
I too have been having the exact same problem on my Mac (my PC laptop is fine). I'm trying a manual backup now, and we'll see how it goes.
View ArticleRoger_512 on "No incremental backup for Idrive wifi local backup"
This issue appears to have been resolved. Currently running version 6.5.1.21.
View ArticleIDrive on "Unable to continue backup operation--connection to the server...
@lkessler please forward your observations to support@idrive.com Our Tier 2 technical support team will review this issue and will contact you with an update.
View Articlefatsroxas on "Issues with Selective Sync"
I'm running idrive on a Windows 7 Enterprise and it keeps telling me "Unable to retrieve the contents. Try again." I've tried: 1. Upgrading to the latest version 2. Disabling and Enabling sync 3....
View ArticleIDrive on "Issues with Selective Sync"
In order to investigate this issue further, please login to your account from the application and click on your account username on the top right corner of the screen. Please use the "send error...
View ArticleRoger_512 on "No incremental backup for Idrive wifi local backup"
Oops . . . I spoke too soon. Incremental backup appears to work for all files when the IDriveOne unit is connected with a USB connection to my computer (although it took about 30 minutes to build a...
View ArticleAlan2016 on "iDrive retains my deleted files somewhere - even after emptying...
Been running the exact same tests on my account today (before I saw your post). Got the same strange results and did sweat a bit! I don't really understand why there is a 'Empty trash' button if the...
View ArticleAlan2016 on "IDrive Express: why bother?"
@Londinense (or Idrive support) 1. To which location in your iDrive account were your files uploaded? I will have to resort to iDrive Express as I have loads of data to upload. Currently my backup set...
View ArticleIDrive on "No incremental backup for Idrive wifi local backup"
For immediate assistance on the issue related incorrect date, please contact us on live chat: https://www.idrive.com/support
View ArticleIDrive on "IDrive Express: why bother?"
Moving data within your account is fast. If you are sending us data using IDrive Express backup from your windows machine, file path in your account will mirror the file path on your computer.
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