I just bought a subscription and proceeded to backup my computer and external drive. At the end, the software reported that all but 2 files were backed up, yet when I checked my iDrive web account, it is clear that MOST of my external hard drive where MOST of my files resided was NOT backed up. It is not that these were excluded files because the only files excluded were on the c drive on my computer; the external drive has a different drive letter. What went wrong? How do I correct the problem?
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