AdminHH on "After backup failure, backup taking 12 hours"
I've been backing up with idrive for a year or more and it works smoothly. Recently it asked me to change my password which I did. However I forgot to change it on the desktop app so the next day's...
View ArticleRay98 on "Email notifications not received; "error":1,"message":"No user found""
We can confirm that the emails are not being filtered as spam and do not appear to be hitting our email server. From looking at header.pl within the iDrive install files it is noted that the email...
View Articleuser987345 on "Synology DSM 6.0.1-7393 incompatible with iDrive"
I also upgraded my DS216+ to DSM 6.0.2-8451. Login works as before (meaning that I can only log in with the admin account, my own account gets the neverending spinner). I ran into another issue though,...
View ArticleSRB on "Setting up IDRIVE One as a wireless base"
I'm trying to set up using a Wi-Fi connection, but I have my SSID name broadcast turned off. I contacted tech support and was told that there was no way to enter the name and password manually, and not...
View ArticleDiKri on "Synology 2.03.21 Spinning Wait Indicator"
Same here after Synology updated to DSM 6.0.2-8451
View ArticleIDrive on "After backup failure, backup taking 12 hours"
Data will be considered for full backup only if there are any new files to backup or if there are any changes in the file path or file name. Change in account password should not affect the backup...
View ArticleIDrive on "Email notifications not received; "error":1,"message":"No user...
Our Tier 2 technical support team has sent a response through ticketing (Ticket No: ID00902755). Let us know if you have not received the same.
View ArticleIDrive on "Synology DSM 6.0.1-7393 incompatible with iDrive"
Please download and install IDrive for Synology package Version: 2.03.22 Released on 08-24-2016 and check if the reported issue is resolved. The latest package has few minor enhancements.
View ArticleIDrive on "Synology 2.03.21 Spinning Wait Indicator"
Please download and install IDrive for Synology package Version: 2.03.22 Released on 08-24-2016 and check if the reported issue is resolved. The latest package has few minor enhancements.
View ArticleIDrive on "Setting up IDRIVE One as a wireless base"
Share us the ticket number that was assigned to your query when you had contacted us on live chat. We will check this with the team concerned and post an update.
View ArticleSRB on "Setting up IDRIVE One as a wireless base"
I did not get the ticket number; I did have an email sent to myself with the details of the chat: Visitor Details Please select the department you would like to reach: Technical Support Your Name:...
View ArticleGberk on "iDrive Express not restored yet 10 days after confirmed receipt by...
There was no ticket number that I can find. The account username is gberkemeyer at outlook dot com.
View ArticleCromm_ on "Synology 2.03.21 Spinning Wait Indicator"
Worked for me, able to log in and I can see the jobs running.
View ArticleCromm_ on "Synology DSM 6.0.1-7393 incompatible with iDrive"
Working now with the new package.
View ArticleKevin at TavernTrak on "[false,"Failed to create Directory...
Just installed iDrive/Synology v2.03.22 on a DS214play, DSM v6.0.2-8451. First login screen (logging into DSM) succeeds. But instead of allowing me to log into my iDrive account, I get this error:...
View ArticleIDrive on "[false,"Failed to create Directory...
Please ensure that the installation is as per the pre-requisites given on our landing page: https://www.idrive.com/synology-backup If the issue persist, please forward your observations to...
View ArticleKevin at TavernTrak on "[false,"Failed to create Directory...
That's just pretty unreasonable that you make people READ INSTRUCTIONS! :-) Doh! I'm an idiot. Followed the instructions, worked like a charm. Apologies and thanks!
View ArticleIDrive on "iDrive Express not restored yet 10 days after confirmed receipt by...
We are checking this with the team concerned. Please give us some time, we will contact you with an update soon.
View ArticleIDrive on "No folders to backup"
Please download and install IDrive for Synology package Version: 2.03.22 Released on 08-24-2016 and check if the reported issue is resolved. The latest package has few minor enhancements.
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