Data will be considered for full backup only if there are any new files to backup or if there are any changes in the file path or file name. Change in account password should not affect the backup performance. Please verify if you are using the latest version of the IDrive application. We recommend you to verify logs and check if the data is is considered for full backup or incremental backup. Please forward your observations and logs using "send error report" option. Our Tier 2 technical support team will review the logs and contact you with an update.
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