IDrive on "Online Backup Doesn't Match What Is On My Mac..."
We are checking this with our development team. We will contact you with an update soon.
View Articlepeter1234 on "Slow backup and restore on IDrive software. Better on web...
An interesting observation, FlyingCelt regarding the Windows software and ports. I would add though that you probably should not expect speeds to be anywhere near those found from the raw data speed...
View Articlepeter1234 on "Slow backup and restore on IDrive software. Better on web...
Also worth considering the comment by BlackKnight regarding IDWutil_600.exe which may have something to do with it.
View ArticlePBN on "iDrive Support for Synology DS216Play?"
Any news about drive client support for the Synology DS216Play? To me it seems strange that every other DS216 is supported but not the DS216Play.
View ArticleFrancesco C on "Error :hostname nor servname provided, or not known"
Hi, today the backup always fails with this error, I tried to upgrade to the latest version but nothing changed. My internet connection is fine. [Version: 6.5.1.14 Release Date: 08/17/2016]...
View ArticleIDrive on "Error :hostname nor servname provided, or not known"
We require more information about your account to analyse this issue. We request you to send us the complete log files of IDrive application by using the "Send Error Report" feature. You can find the...
View ArticleIDrive on "iDrive Support for Synology DS216Play?"
We will forward your request to our development team. Our development team is working on including more models and may consider releasing a compatible package based on feasibility.
View Articletheberkman on "iDrive Express not restored yet 10 days after confirmed...
How long does it take iDrive to restore the iDrive Express backup? Mine was received on August 12th by iDrive according to the confirmation e-mail, but today, August 22nd, my backup still has not been...
View Articlechad8124 on "Synology 2.03.21 Spinning Wait Indicator"
Been running this version for weeks with no problem. Had a daily schedule setup. It's been running fine. This morning I tried to open the settings screen to add a folder to the backup. As soon as I...
View ArticleWoodworm on "No folders to backup"
I have just upgraded to DSM 6.0.2-8451 on a DS413j and I am running iDrive 2.03.21 Now I have no Diskstation file structure showing in iDrive - just a file structure "n" which is empty, so I can't...
View ArticleIDrive on "iDrive Express not restored yet 10 days after confirmed receipt by...
We apologize for the inconvenience caused. Please share us the ticket number (or the account username) that was assigned to the express transfer. We will check the status with the team concerned and...
View ArticleIDrive on "No folders to backup"
Our development team is looking into this, we will contact you with an update soon.
View ArticleRay98 on "Email notifications not received; "error":1,"message":"No user found""
Hello, We currently have 7 remote Linux Redhat 6 machines running iDrive via the Linux scripts supplied by iDrive (idevsutil etc). They are all set to back-up at the same time each day at 2:30am (GMT)....
View ArticleRay98 on "Email notifications not received; "error":1,"message":"No user found""
I would like to add that each of the machine’s use the same username and password (no sub accounts) to back-up folders that are named unique to each machine. Not sure if this has any bearing?
View ArticleIDrive on "Synology 2.03.21 Spinning Wait Indicator"
Our development team is looking into this, we will contact you with an update soon.
View ArticleIDrive on "Email notifications not received; "error":1,"message":"No user...
Could you please check in spam folder and verify if the mails are filtered as spam.
View ArticleBosamuelsson on "Synology DSM 6.0.1-7393 incompatible with iDrive"
Same question, but for DSM 6.0.2-8451, which is out now. Will the iDrive app work if I enable it after upgrade of DSM?
View ArticleBA_UK on "Synology 2.03.21 Spinning Wait Indicator"
We have the same problem. Support promised an update within next 2 hours, and are still waiting after 4 hours.
View ArticleCromm_ on "Synology 2.03.21 Spinning Wait Indicator"
I've got the same issue. Ticket opened with support on Saturday (ID00905999) and still waiting to here back from them. Unable to get into the interface and the backup jobs aren't running either.
View ArticleCromm_ on "Synology DSM 6.0.1-7393 incompatible with iDrive"
Currently it doesn't work. The package will run, you can get to the login screen but after I get asked for my encryption password it sits there with a spinner on the screen and you're unable to get...
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