I did not get the ticket number; I did have an email sent to myself with the details of the chat:
Visitor Details
Please select the department you would like to reach: Technical Support
Your Name: Steve Bryant
Account Username:
Your Question: I'm trying to connect my IDrive to my wireless network, but when I access the unit to configure it through my laptop browser, the SSID does not appear (I have turned off name broadcasting). There does not appear to be a way to enter the SSID manually. Is that possible, or will I have to turn on name broadcast, and then will I have to leave it on? Also, besides my laptop I have 3 pcs that use patch cables connected to the router. Will I be able to back them up with the wireless connection to the IDrive?
Called From: https://www.idrive.com/support
IP Address: 192.180.66.100
Browser/OS: Mozilla/5.0 (Windows NT 5.1; rv:47.0) Gecko/20100101 Firefox/47.0
This transcript email message was automatically generated by ProvideSupport.com
Chat Transcript
Visitor: Steve Bryant
Accepted Operator: Technical Support
Company: dx_tests
Started: 21-Aug-2016 2:57:59 PM
Finished: 21-Aug-2016 3:26:50 PM
2:57:59 PM: Steve Bryant: I'm trying to connect my IDrive to my wireless network, but when I access the unit to configure it through my laptop browser, the SSID does not appear (I have turned off name broadcasting). There does not appear to be a way to enter the SSID manually. Is that possible, or will I have to turn on name broadcast, and then will I have to leave it on?
Also, besides my laptop I have 3 pcs that use patch cables connected to the router. Will I be able to back them up with the wireless connection to the IDrive?
2:57:59 PM: * Welcome Steve Bryant! Your request has been directed to the Technical Support department. Please wait for our operator to answer your call.
2:58:09 PM: * Call accepted by operator Technical Support. Currently in room: Steve Bryant, Technical Support.
2:58:20 PM: Technical Support: Hello Steve, Abhijit here
2:58:51 PM: Steve Bryant: Hi, Abhijit
3:00:09 PM: Technical Support: You'll have to turn on the broadcast to be able to connect from your Laptop.
3:00:46 PM: Steve Bryant: Will I be able to turn it off once the drive in configured?
3:01:49 PM: Technical Support: No, that must turned on.
3:02:31 PM: Technical Support: Whichever device or PC you want to backup to the IDrive One, it has to be connected to the IDrive one device via wireless connection.
3:03:59 PM: Steve Bryant: What if I connect it to my router via patch cable? Will I be able to access it from both wired and wireless devices?
3:11:00 PM: Technical Support: Yes, you'll be able to connect it.
3:11:31 PM: Technical Support: Connect it to router via patch cable and then connect the devices to the IDrive One via wireless.
3:12:22 PM: Technical Support: Steve, may I please have your IDrive username or registered email ID.
3:16:40 PM: Steve Bryant: My email is srbryant@twc.com.
3:17:17 PM: Technical Support: Thank you.
3:19:45 PM: Steve Bryant: The IDrive came with only a "Quick Start Guide". Is there a site where I can get a more complete guide; something that will give me more information? I should tell you that I'm retired from Information Technology (35 years), so I know my way around tech stuff.
3:20:29 PM: Technical Support: Sure, let me share you the guide.
3:20:43 PM: Steve Bryant: Thank you!
3:21:02 PM: Technical Support: https://www.idrive.com/one/idriveone-quick-start-guide.pdf
3:21:12 PM: Technical Support: You may download this pdf file for reference.
3:22:36 PM: Steve Bryant: I believe I have this; it's the same "Quick Start Guide".
3:22:57 PM: Steve Bryant: Is there nothing more complete?
3:24:00 PM: Technical Support: https://www.idrive.com/idrive-one-faq you may go through this FAQs.
3:24:12 PM: Steve Bryant: Yes, this is what I have.
3:25:30 PM: Steve Bryant: OK, thanks. I'll try the FAQ.
3:26:04 PM: Technical Support: You are welcome Steve. Please do get back if you have further queries.
3:26:24 PM: Steve Bryant: Have a good day..
Visitor Details
---------------
Please select the department you would like to reach: Technical Support
Your Name: Steve Bryant
Account Username:
Your Question: I'm trying to connect my IDrive to my wireless network, but when I access the unit to configure it through my laptop browser, the SSID does not appear (I have turned off name broadcasting). There does not appear to be a way to enter the SSID manually. Is that possible, or will I have to turn on name broadcast, and then will I have to leave it on?
Also, besides my laptop I have 3 pcs that use patch cables connected to the router. Will I be able to back them up with the wireless connection to the IDrive?
Called From: https://www.idrive.com/support
IP Address: 192.180.66.100
Browser/OS: Mozilla/5.0 (Windows NT 5.1; rv:47.0) Gecko/20100101 Firefox/47.0
This transcript email message was automatically generated by ProvideSupport.com