Sunflower on "Updated File Not Backed Up"
I have the same problem. I have been trying to figure this out for awhile, and I think it relates to the Verify option that's on the Setup tab. Try manually running the Verify Now, and I think the back...
View ArticleGrant837 on "idrive says backup complete but it is far from it"
Reading several threads, I love how the standard reply is ' send an error report ' and then you read that the issue was never resolved... I will give iDrive a year to improve (they can I am sure, if...
View ArticleEGM on "All users showing "Failure" and "Offline""
I have 108 users worldwide using iDrive. When looking at the accounts from the Admin Dashboard all of my computers show "Failure" and "Offline". I have tested upgrading the users iDrive software, I...
View ArticleIDrive on "Missing Desktop in Classic View, Shows Everywhere Else and Backs...
We are looking into this. We will contact you with an update soon.
View ArticleIDrive on "Updated File Not Backed Up"
In order to investigate this issue further, please login to your account from the application and click on your account username on the top right corner of the screen. Please use the "send error...
View ArticleEGM on "All users showing "Failure" and "Offline""
Something has happened because everything is back to normal...
View ArticleEGM on "All users showing "Failure" and "Offline""
After some digging... many of my computers are still showing "offline" when I know for a fact they are "online". I cannot connect to then from the Dashboard. AHHHHH!!!!
View ArticleWhoaLegacy on "Admin user can't backup user's folders - lack of permission"
OK. just for anyone else that might stumble across this thread. I get that error, but I do not have those folders even. It is trying to back up a non-existent location. I don't have...
View Articlelkcs on "MS SQL Server Backup and Restore"
I am testing IDrive with MS SQL Server 2014. I have backed up a couple of databases but when trying to restore I get errors. "The tail of the log for the database "cms_demo" has not been backed up" The...
View ArticleIDrive on "All users showing "Failure" and "Offline""
Our Tier 2 technical support team is looking into this. They will contact you with an update soon.
View ArticleBane on "IDrive says backup was success, when 10-20% of files have NOT been...
I just discovered that folders and files that contain foreign language characters in their name are not being backed up. This is a major issue, especially knowing that the backup application never...
View ArticleGrant837 on "IDrive says backup was success, when 10-20% of files have NOT...
This is astounding! I just saw about a half dozen posts saying pretty much the same thing... but iDrive support always replies with the `Please get in touch with us on live chat for further analysis...
View ArticleOwlyn on "Updated File Not Backed Up"
Sunflower, Yes, I noticed the same thing. It seems to be related to the Verify option, which renders Continuous Data Protection virtually useless. I ran the Verify Now, and sometime later, the file in...
View ArticleSunflower on "Updated File Not Backed Up"
It took a month and a half, but I think the issue is finally resolved for me. The first tier people finally escalated the problem to the "Developers" who fixed it after 3 attempts. The Developers only...
View ArticleIDrive on "IDrive says backup was success, when 10-20% of files have NOT been...
In the settings tab, you may adjust the 'Notify as ‘Failure’ if the total files failed for backup is more than __% of the total files backed up' check box to receive an alert. @Bane We require more...
View ArticleIDrive on "MS SQL Server Backup and Restore"
We are checking this with our development team. We will contact you with an update soon.
View ArticleRafelix on "Remove computer from dashboard"
Hi, When I try to remove a computer from the online dashboard using the (-) sign, it hides it but the next time I load the dashboard it is there again. Is this a bug or am I doing something wrong?
View Articlesurfthru on "Private Key Encryption: Filenames"
Amazing there was no answer on this, but I found the information on another page regarding File Names. https://www.idrive.com/terms-and-conditions Encryption System IDrive supports 256-bit AES data...
View ArticleLem3 on "Remove computer from dashboard"
What you are doing wrong is attempting to use the Dashboard. Stick to Classic View. There, hover over the computer name, select Delete from the dropdown list at the right end of that row.
View ArticleBigfreddieboy on "File Size Limit ?"
Is there a file size limit ? I am a new customer and have begun my first backup last week, but it is stuck for several days on my home videos folder which has some very large files.
View Article