smith9 on "Extremely Slow Backup"
I recently purchased the $9 annual plan to see what iDrive was like. I was on a 25 download/5mb upload and recently upgraded to a 50/20mb upload and guess what, the iDrive upload speed is just the...
View ArticleRafelix on "Remove computer from dashboard"
Using classic view what I see is the Backup Location, not the computer. On the dropdown on the right I can select 'Delete', but that will delete the Backup Location and its data, not remove the computer.
View ArticleIDrive on "MS SQL Server Backup and Restore"
IDrive performs differential backup after initial full backup. In order to resolve the reported issue, please change the mdf and ldf path in the SQL restore wizard.
View ArticleIDrive on "Updated File Not Backed Up"
@Owlyn please share us the ticket number that was generated and assigned to you when the error report was sent. We will review the ticket and will contact you with an update.
View ArticleVlado on "Idrive not waking up Windows anymore since FCU update"
Hi, I had idrive 6.7.0.2 installed on Windows 10 Anniversary Update (1607) and few days back upgraded to Fall Creators Update (1709). I've noticed that since then, idrive is not waking up my PC to...
View ArticleIDrive on "File Size Limit ?"
There are no file size limits for the backups from the application.
View ArticleIDrive on "Remove computer from dashboard"
Using the (-) sign should hide the computer and it should not reappear. Please raise a ticket by forwarding your observations to support@idrive.com. Our Tier 2 technical support team will contact you...
View ArticleBigfreddieboy on "File Size Limit ?"
Hi there, Thank you for the reply. Then I assume the problem it with performance / speed as my backup has been stuck at 36% for three days. The only remaining files were home videos files so I thought...
View ArticleJennyM on "Private Key Encryption: Filenames"
I can answer this. We use a private encryption key. A recent support request showed the logs that iDrive support could access. The filenames showed client account numbers in full, so we are changing...
View Articleesheesle on "Updated Android app draining battery"
Noticing a pretty severe battery drain from idrive since i updated earlier today. No backup actually running, but it's draining about 4%. Appears to be wake locks hanging around for long periods of time.
View ArticleVlado on "Idrive not waking up Windows anymore since FCU update"
Ok, somehow things started working again. Not sure why my tests for wake did not work but this morning scheduled backup executed and it's scheduled for tomorrow too: C:\WINDOWS\system32>powercfg...
View ArticleDominik on "100 kB/s upload speed"
Hi, after testing the free account (~900 kB/s) and buying a 5TB plan, I get now only 100 kB/s upload speed on my QNAP NAS. I tested the speed several times to several severs in California and get...
View ArticleMarcel74 on "100 kB/s upload speed"
Hi, that ist my problem too! I'm using Synology NAS and upload ist ~100kB/s after purchasing 5TB. It ist easy to calculate how long it takes to upload 5TB :-((((
View ArticleIDrive on "Extremely Slow Backup"
@smith9 please send us the logs and share us the ticket number. We will review the ticket and will contact you with an update.
View ArticleIDrive on "File Size Limit ?"
Please login to your account from the application and click on your account username on the top right corner of the screen. Please use the "send error report" option to send us the report. Logs will be...
View ArticleIDrive on "Updated Android app draining battery"
Our application is designed to use minimum system resources and will have minimum impact on battery usage. Please raise a support request by sending us an email to support@idrive.com You may use the...
View ArticleIDrive on "Idrive not waking up Windows anymore since FCU update"
Good to know that the reported issue is resolved. Please get in touch with us if you face any further issues.
View ArticleIDrive on "100 kB/s upload speed"
Please let us know the ticket number that was assigned to you when the issue was reported. We will review the ticket and will contact you with an update.
View Articleesheesle on "Updated Android app draining battery"
I have submitted a report and am awaiting a reply
View Articleesheesle on "Updated Android app draining battery"
The culprit appears to be a wakelock labeled "0 Backup power lock" which runs for many minutes at a time before resetting to 0 and doing it again. The wakelock is always present though.
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