esheesle on "Updated Android app draining battery"
In fact, it's currently the top energy user except for the key builtin services, above my browser, twitter, etc which have all been used a good amount today. This was never the case with the previous...
View ArticleDominik on "100 kB/s upload speed"
Hi Marcel, I've got now an appointment for a remote session with IDrive. I will keep you updated. Interestingly, I figured out that if I create a "Backup set" for every subfolder (there are 7), the...
View ArticleGrahamN on "100 kB/s upload speed"
As per my other post I too have hit the 100Kbs upload issue also using a Synology NAS. Until a few weeks ago we had it running at 30+MBps. I always liked the Idrive client on the Synology because we...
View ArticleIDrive on "Updated Android app draining battery"
Our Tier 2 technical support team is looking into this and the ticket number assigned to this issue is ID429479866. We will contact you with an update soon.
View ArticleIDrive on "100 kB/s upload speed"
@ GrahamN Our development team is looking into this. We will contact you with an update as soon as we hear from our development team.
View ArticleBrian Biggs on "Extremely Slow Backup"
I am also a new user and am having these extremely slow backup problems. Uploading 230GB and it's been about 10 days or so now. Still another 3 days left. As someone else said, I'm glad I got the $7...
View ArticleDaniel_SS on "Archive Cleanup not working for Mapped drive"
I read the above explanation and what if the mapped drives letters are not changed at all. Then this feature can be implemented without any issues unless your developers do not have the adequate...
View ArticleCGYGuy on "how to see which files failed to backup?"
I'm having the same problem. 6 files failed to backup. Support unfortunately is really sad and can't get through on the phones. Here is a typical response example: Q How to fix backup failure? A You...
View Articleesheesle on "Updated Android app draining battery"
Any idea on a fix timeframe? I had to uninstall it was draining so much. Seems others are also encountering based on comments in the play store.
View ArticleProperly on "Email not working on old version 3.4.4"
Hi! since last Dec 13 theres no way to receive emails from Idrive application on old versions 3.4.4, backups are working well but no report email is sended. Please check and fix it. Regards, Luis.
View ArticleIDrive on "Extremely Slow Backup"
@Brian Biggs Thanks for raising a ticket. Our Tier 2 technical support team is looking into this and we will contact you with an update soon.
View ArticleIDrive on "Archive Cleanup not working for Mapped drive"
@Daniel_SS We have forwarded your feedback to the development team responsible.
View ArticleIDrive on "how to see which files failed to backup?"
@CGYGuy Please share us the ticket number that was assigned to you.
View ArticleIDrive on "Updated Android app draining battery"
@esheesle We have escalated this issue to our development team. They are analyzing this. We will get back to you with an update ASAP
View ArticleDominik on "100 kB/s upload speed"
Hi, I tried to have a remote session today, but nobody of the development team was available...
View Articlepete65 on "Extremely Slow Backup"
I'm getting better results than most who post here, 237GB in 2 days upload. Most of the time my upload averages 14-20 Mbps. I get 60-85Mbps using Dropbox or google drive uploading GB's in no time. I'm...
View ArticleIDrive on "Email not working on old version 3.4.4"
Please raise a ticket by logging in to your account from the application. Please use the "send error report" option and send us the report. Logs will be attached to the report sent. Our Tier 2...
View ArticleIDrive on "100 kB/s upload speed"
@Dominik We will reschedule the session and will contact you with an update. Please let us know the ticket number that was assigned to you.
View ArticleRonL on "Idrive not waking up Windows anymore since FCU update"
Hi...I have four windows 10 pro machines backing up to idrive. One of them was backing up as scheduled at 3am but has now stopped. Only reason I can figure is that it is not waking the machine up....
View ArticleGansker on "how to see which files failed to backup?"
I have succeed backup files from Mobile phone , the key is how to connect your phone to computer , perhaps ,that's why most people fail , if the phone isn't fully connected to the computer, the data...
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