IDrive on "Synology Backup Version 2.03.24 - nothing but spinning in Backup...
@NIZMOZ Please raise a support ticket by forwarding your observations to support@idrive.com Our Tier 2 technical support team will analyze this issue and will contact you with an update/resolution.
View ArticleIDrive on "idrive says backup complete but it is far from it"
@Sunflower could you please let us know the complete ticket number that has been assigned to you. We will review the ticket and will contact you with an update.
View ArticleSteveWarner on "New Files Not Being Detected For Scheduled BackUp"
I am a new user who recently installed IDrive. After a massive initial backup of 500 GB which ran nearly 2 weeks, I notice now that newly added files to the same drive are not being backed up. When I...
View ArticleSteveWarner on "New Files Not Being Detected For Scheduled BackUp"
It appears to be the case. The verify action picks up the change but if it is only run every 2 days (that is the minimum allowed) then I cannot run a daily backup. Can someone from IDrive confirm...
View ArticleECA on "Configure location of my sync folder"
I am runnning the latest client version on windows 10. I want to change the location of the my sync folder, currently the field is blank. Upon clicking "Modify" and selecting a new location I get the...
View ArticleWhoaLegacy on "Web Site Timeout and App Settings"
You need one. Plain and simple. I can't believe this isn't a huge compliance issue. If you have one, it is overly long. I would say the same for the client. A password to get at the settings. Thanks.
View ArticleSunflower on "idrive says backup complete but it is far from it"
ID01247487 is the ticket #.
View ArticleSteveWarner on "New Files Not Being Detected For Scheduled BackUp"
The new version 67030 allows for 1 day min on the verify. Interesting that I had to initiate a chat to find out the status of my ticket and get a update. Disappointed that support failed to contact me....
View ArticleWhoaLegacy on "Missing Desktop in Classic View, Shows Everywhere Else and...
This is obviously a back end thing, though I opened a ticket and was asked to connect via chat and twice timed out waiting.... only 3 of 4 devices show up in the Dashboard in the Web UI. The missing...
View ArticleIDrive on "Configure location of my sync folder"
For immediate assistance, please get in touch with us on live chat from the following link: https://www.idrive.com/support
View ArticleIDrive on "Web Site Timeout and App Settings"
We require more information about this observation. Could you please share details about it so that we can let you know if it is related to compliance.
View ArticleIDrive on "idrive says backup complete but it is far from it"
@Sunflower We see that our development team has requested for remote access to analyze and resolve this issue. Our Tier 2 technical team will get in touch with you again. Please let them know a time...
View ArticleWhoaLegacy on "Web Site Timeout and App Settings"
Sure, it seems that the settings can not be password protected. It would be nice as an option for shared environments, and it seems like the web site cookie you set remembers my visit for hours and...
View ArticleSunflower on "idrive says backup complete but it is far from it"
No one on Tier 2 Technical Team had contacted me about their wanting to set up a time with me. My files are still not backing up, over a month since I bought iDrive. Very frustrated.
View ArticleIDrive on "New Files Not Being Detected For Scheduled BackUp"
Thanks for your feedback. We have forwarded your feedback to the team responsible.
View ArticleIDrive on "Missing Desktop in Classic View, Shows Everywhere Else and Backs...
Please share us the complete ticket number. We will review the ticket and contact you with an update.
View ArticleIDrive on "Web Site Timeout and App Settings"
We have forwarded your feedback to the development team responsible.
View ArticleWhoaLegacy on "Missing Desktop in Classic View, Shows Everywhere Else and...
That is the whole ticket number from the subject header, unless you mean the letters ID? ID755702647 Which I thought meant, id as in identification? Unfortunate coincidence? lol....
View ArticleIDrive on "idrive says backup complete but it is far from it"
We see that this ticket is being followed up under ticket number ID636845765 and as per the latest reply, a remote session has been scheduled. Let us know if you have not received the response.
View ArticleOwlyn on "Updated File Not Backed Up"
I have a file that gets updated weekly. I have iDrive set to backup a file when ever a file changes. For the heck off it, I was going to do a restore of that file and found that it was last backed up...
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