IDrive on "Massive data loss by iDrive - cannot get any support"
Data backed up to your account is completely safe. We will have to verify the logs to check if the deletion happened at user end. If you can provide us the ticket number, we can analyze the reported...
View ArticleDrJ on "Massive data loss by iDrive - cannot get any support"
This is the ticket number ID01143407. I was told by support (over chat, which is all logged and recorded) to rename the 'd' Drive to 'D' drive. I tried this but the rename failed. All my data was...
View ArticleIDrive on "Massive data loss by iDrive - cannot get any support"
Our Tier 2 technical support team has replied through ticketing. Please let us know if you have not received the response.
View ArticleYour Computer Guy on "iDrive Bandwidth test shows the same results on...
Other people have been waiting for some "updates from the development team" over a year and counting... Is this going to be the case? I'm very frustrated with your support by robots and considering not...
View ArticleCoffeeman on "Extremely Slow Backup"
i have the exact same issue... and i have 6TB of data to backup... ticket ID01146682 on one of my computer the backup even failed because it lack autorisation for it... so seem ive waisted all night...
View ArticleIDrive on "Extremely Slow Backup"
@Coffeeman this issue has been escalated and our development team is looking into it. Our Tier 2 technical support team will contact you with an update soon.
View Articledragonmike on "QNAP backup fails - Reason: Not a regular file/folder."
Why am I not able to back up my NAS? Backup job stops, all files fail. The only reason I see when asking for support is "Reason: Not a regular file/folder." Help! EDIT: Ticket ID01148800 opened
View Articlekkcrawf on "Archive cleanup finds huge number of files to delete"
I did archive cleanup about a week ago. No problem. Two events occurred since then: updated my Mac to Sierra, and upgraded my Quicken app. That's it. Now archive cleanup finds 33,000 files of my approx...
View Articlewesmith104 on "Can iDrive backup Outlook while it is open?"
2017-7-18 : please clarify 1. can I use iDRIVE to backup my PC *.pst file (Outlook) 2. can it be open and running? 3. do I simply add c:\users\(PC-name)\AppData\Local\Microsoft\Outlook\Outlook.pst to...
View ArticleIDrive on "QNAP backup fails - Reason: Not a regular file/folder."
Our Tier 2 technical support team has responded to your query. Please let us know if you have not received the response.
View ArticleIDrive on "Archive cleanup finds huge number of files to delete"
We are looking into this. We will contact you with an update soon.
View ArticleIDrive on "Can iDrive backup Outlook while it is open?"
IDrive application is capable of backing up open files for supported platforms including Windows 2003 and 2008 servers, Windows 7 and Windows 8 is enabled by default. Thus, even if your Microsoft...
View Articlekkcrawf on "Archive cleanup finds huge number of files to delete"
Thank you - would love to get some feedback as deleting a third of my files seems risky. Also, around the same time period, I started to get 'files failed to backup'. It started at 2 files and is now...
View ArticleFluteMusic88 on "Local Backup Vanishsed"
I couldn't update my program to the latest version on both my laptop and desktop, so I uninstalled and reinstalled on both machines. It went fine on my laptop, but on my desktop, the option for local...
View ArticleFluteMusic88 on "Local Backup Vanishsed"
And it's suddenly back...NO clue why it worked this time after nearly half a dozen attempts. Weird...but glad it's fixed!
View Articlehm72747 on "Massive data loss by iDrive - cannot get any support"
Support is not good. For example see my non-resolved problem: Sync doesn't work. Especially when you try to sync the same files from different computers. It is not smart enough to determine which is...
View Articlehm72747 on "Poor support"
Support is not good. For example see my non-solved problem: Sync doesn't work. Especially when you try to sync the same files from different computers. It is not smart enough to determine which is the...
View ArticleIDrive on "Archive cleanup finds huge number of files to delete"
Our Tier 2 technical support team had sent a response. Please let us know if you have not received the same.
View ArticleIDrive on "Poor support"
@hm72747 Our Tier 2 technical support team has updated the ticket. Please get in touch with us if you have not received the response.
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