This is the ticket number ID01143407. I was told by support (over chat, which is all logged and recorded) to rename the 'd' Drive to 'D' drive. I tried this but the rename failed.
All my data was sitting in the 'Trash' - although the iDrive app showed it was missing. I was told by support the app has bugs, so use the web interface and the data will be visible in the trash (again, this is all over chat and I've kept the conversation logs).
The data WAS visible in the Trash using the web interface, but the web interface only allows the restoration of 50 items at a time and there was nearly 100,000 items missing. The support team told me they would arrange a back end restore of the data (to be 100% clear, this conversation was tracked and I have a transcript).
After they emailed me to say the restore was complete, no data had been restored but all of the data was now deleted by iDrive support from the trash.
I have been chasing support for 3 days. Today they replied saying this was due to renaming the drive letter in the application from 'd' to 'D' - this will trigger a permanent loss of all data.
its been 72 hours and I STILL have no explanation from iDrive where my data has disappeared to. It seems unbelievable to get this level of support from a company whose sole purpose is to ensure the safety of their paying customer's data. I have emailed the head office to ask for an update but they simply never reply.