IDrive on "Massive data loss by iDrive - cannot get any support"
@hm72747 Our Tier 2 technical support team has updated the ticket. Please get in touch with us if you have not received the response.
View Articleflyingcelt on "Extremely Slow Backup"
@tango is absolutely right, unfortunately. I'm an IDrive customer for a year and I've NEVER EVER seen my upload and download speed running faster than 4mbit when I'm lucky, either upload or download,...
View Articleflyingcelt on "Idrive slow restore, capped to 3 Mbit/s?"
@Mr Jinx and @ashpole are absolutely right when they say it's capped from the client software. I'm an IDrive customer for a year and I've NEVER EVER seen my upload and download speed running faster...
View Articleflyingcelt on "Bandwidth Test"
@Your Computer Guy Yes, I was contacted, although at their veeeeeery slow pace.. and the emails are still going back and forth from em to them and back for a year now. They were never able to solve the...
View Articleflyingcelt on "iDrive Bandwidth test shows the same results on different...
@Your Computer Guy please contact me at theflyingcelt (at) gmail com to run some tests together if you like.
View Articleflyingcelt on "Extremely Slow Backup"
I'm trying to backup from the web instead of using IDrive client. So far the speed seems to be good, which tells me the problem (catch? cap?) is probably in the client. Can someone else please run a...
View Articleflyingcelt on "Extremely Slow Backup"
EDIT: I believe the cap is set at 4 mbit, either when uploading from the client or from the web. The reason why from the web the upload was faster is because every file was capped to 4 mbit, and as the...
View ArticleDanS on "Backups hanging"
Did anyone ever find a resolution to this? I'm seeing the same issue consistently and can't get my backups to complete. Always seems to hang on individual files.
View ArticleIDrive on "Backups hanging"
Please send out an error report to our Tier-2 technical team using the IDrive application by clicking on Username on top right corner and select "Send Error Report". One of our Technician will get back...
View Articleamn70 on "Idrive Service process ton of CPU usage"
Even when Idrive is not running its scheduled back up and continuous backup is disabled CPU usage from the IDrive Service process constantly runs high hovering at about 40-50% most of the time. Have...
View ArticlemacVsog on "Backups hanging"
I too was dealing with backups hanging, CDP not working etc after upgrading to a newer version on Windows Server 2012. Beforehand it worked flawlessly. I contacted support/Tier 2, submitted logs and...
View ArticleIDrive on "Idrive Service process ton of CPU usage"
Please send out an error report from IDrive application using "Send error Report" option from the application so that our Tier-2 team could review the backup logs to determine the cause of CPU usage.
View ArticleIDrive on "Backups hanging"
@macVsog let us know the ticket number that was assigned to the reported issue.
View ArticleIDrive on "Backups hanging"
@macVsog we are looking into this. We will contact you with an update soon.
View ArticleJF on "Idrive slow restore, capped to 3 Mbit/s?"
I seem to be capped at 8mbps myself. I ran a speed test while doing a restore, and still got 50+mbps at the same time up and down. Clearly, the problem is NOT my bandwidth. I'm running Windows 10, on a...
View ArticleJF on "Bandwidth Test"
I'm getting similar results. I average 60mbps download on my google fiber tests.... my idrive client is averaging ~1000 kB/s during my large restore! Frustrating.
View ArticleJF on "Extremely Slow Backup"
Obviously the idrive bandwidth test is utter BS. I too get EXACTLY what other report.. 10MB/s down and 3.43 MB/s upload. How can that be? I just tried 3 other bandwidth test and I get between 50 and...
View Articleflyingcelt on "Idrive slow restore, capped to 3 Mbit/s?"
@JF exactly, 8mbit in toal, that's because IDrive uses 2 processes called idwutil_600.exe for transfer (1 process per file being transferred) and this process is clearly capped at 3-4 mbit each 4 x 2 =...
View Article