Your Computer Guy on "iDrive Bandwidth test shows the same results on...
Did the same thing with the download tests. iDrive reported 0.32Mbps but neither of iDrive processes (iDrive Service and idwutil_600.exe) ever exceeded 0.1 Mbps and even then, the network usage was...
View ArticleYour Computer Guy on "Bandwidth Test"
Was TheFlyingCelt ever contacted with the update? I'm experiencing exactly the same issues. Have created my own topic as well.
View ArticleYour Computer Guy on "Poor support"
After reading this and many other topics, it appears that iDrive moderator is a bot.
View ArticleIDrive on "Extremely Slow Backup"
@JWestermann Please send out an error report to our Tier-2 technical team using the IDrive application by clicking on Username on top right corner and select "Send Error Report". One of our Technician...
View Articlebar on "devices say they are backed up but iDrive web site doesn't have their...
Why are all of my devices indicating they are current backups but the web site is only showing the content from the initial backup? It doesn't look like iDrive is backing up my content.
View ArticleIDrive on "iDrive Bandwidth test shows the same results on different...
We have reported your observations to our development team We will contact you with an update soon.
View ArticleIDrive on "Bandwidth Test"
@Your Computer Guy Please let us know the ticket number that has been assigned when the issue was reported. We have also forwarded your observations to our development team. We will contact you with an...
View ArticleIDrive on "Poor support"
@Your Computer Guy The issue that you have reported will surely be resolved. For immediate assistance, you can also get in touch with us on live chat from the following link:...
View ArticleIDrive on "devices say they are backed up but iDrive web site doesn't have...
Please let us know if you are checking the last modified date of the main folder in your account or the LMD of the files that were backed up. Please forward your observations to support@idrive.com ,...
View ArticleJarrod on "Private Key"
Hi, I just signed up for idrive. As part of the sign up process I was asked to select the encryption mode for the account. When I selected private key I was prompted to enter the private key. Why do I...
View ArticleYour Computer Guy on "Poor support"
What will be resolved? The iDrive replies being copy-paste without reading what the issues are? Honestly, if I had looked at the forums before signing up as a wholesale provider, I would prefer to stay...
View ArticleYour Computer Guy on "iDrive Bandwidth test shows the same results on...
Has there been any updates? Or should I give you logs of Wireshark? Might as well share it with others - very interesting findings there, for sure!
View ArticlePardiArchs on "Can't login to IDrive Synology Backup App"
Since Idrive is support seems to only give the same response and never posts the solution here is what worked for me. Clear your browser cache. This allowed me log in and stopped giving me the invalid...
View ArticleIDrive on "Poor support"
Please let us know the ticket number that has been assigned to you once the issue was reported. Alternately, please forward your contact details to support@idrive.com and request a call back. Our Tier...
View ArticleDrJ on "iDrive lost 400Gb of data - impossible to get a meaningful response...
iDrive have managed to lose 400Gb of my back up data. After spending an hour and a half on 'chat' with 'support' it was evident the agent knew nothing about the application, windows or how to support...
View ArticleIDrive on "iDrive lost 400Gb of data - impossible to get a meaningful...
Let us know the ticket number that has been assigned to this issue. We will review this ticket and will contact you with an update.
View ArticleDrJ on "Massive data loss by iDrive - cannot get any support"
Any other users suffered from a massive data loss by the staff of iDrive? Been two days now and next to nothing from their 'support' team. Can't believe their competitors would treat they customers...
View ArticleIDrive on "iDrive Bandwidth test shows the same results on different...
We are waiting for an update from our development team. We will contact you with an update soon.
View ArticleIDrive on "Can't login to IDrive Synology Backup App"
You may also refer our pre-requisites and make changes on your NAS as per the steps that is recommended in the following link: https://www.idrive.com/help/synology/prerequisities
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