Chris L on "What data/files stored locally in the appdata folder can be...
In the C:\Users\%user%\AppData\Local\IDrive is a LOT of data. 86GB ! The IBCOMMON folder contains almost all of this data. I want to clean this up. What is safe to delete? Please don't tell me I can't...
View ArticleChris L on "What data/files stored locally in the appdata folder can be...
Also is it safe to delete the individual log files in IDLOGTEMP? There are over 245,000 files !!!
View ArticleIDrive on "What data/files stored locally in the appdata folder can be deleted?"
For immediate assistance, please get in touch with us on live chat from the following link: https://www.idrive.com/support
View ArticleIDrive on "Local backup-Permission denied"
@acaetano You may exclude such files from your backup-set or add them under the exclusion list. For files that requires backup, please provide necessary user access permission to the "system" account...
View Articlebeckbg on "concerned iDrive may be crashing my computer"
Recently updated iDrive on my MacBook Pro (Retina, 13-inch, Early 2015) with Sierra 10.12.5 (16F73) to Version 3.5.0.7. Have experienced a system crash daily for the last several days without an error...
View ArticleAlonaria on "Disabling Auto-Renew?"
I went to the FAQ and found the following instructions: "If you wish to disable auto-renewal, log in to your account via our website, click your username in the upper right corner of the screen, select...
View ArticleBPD Scott on "Online Backup Doesn't Match What Is On My Mac..."
I have just signed up as well and completed a full back up. The total size of files for online backup is 294.20GB, but the Idrive monitor is saying I have only used 157.17GB of 1000GB. Can somebody...
View Articledavek on "Infinite loop preparing file list"
When doing online backup, Idrive is stuck in an infinite loop preparing the file list. It has worked in the past, but now does not progress past this initial stage. I need to backup my data as soon as...
View Articledavek on "Infinite loop preparing file list"
I tried it again and it works now, however I would like to know why it sometimes does not work. This information would be helpful to myself as well as others. Thank you!
View ArticleIDrive on "concerned iDrive may be crashing my computer"
Please send out an error report to our Tier-2 technical team using the IDrive application by clicking on Username on top right corner and select "Send Error Report". One of our Technician will analyze...
View ArticleIDrive on "Disabling Auto-Renew?"
The option "Disable auto-renewal" will be available after 15 days of account creation. This option will be available in the same sub-section. Click your username in the upper right corner of the...
View ArticleIDrive on "Online Backup Doesn't Match What Is On My Mac..."
@BPD Scott, please send out an error report to our Tier-2 technical team using the IDrive application by clicking on Username on top right corner and select "Send Error Report". One of our Technician...
View ArticlePlastics on "iBackup cannot see connection to mapped drives"
Any resolution to this problem? I have noticed that if I restart the VM Server on which the scheduled backup failed, then change the time to start to one minute or so in the very near future, then...
View ArticleIDrive on "iBackup cannot see connection to mapped drives"
Please raise a ticket by forwarding your observations to support@idrive.com Our Tier 2 technical support team will analyze the issue and will assist you with the resolution.
View ArticleYour Computer Guy on "iDrive Bandwidth test shows the same results on...
I complained about the slow speeds several times and received a very unhelpful response saying iDrive didn't throttle speeds. Well, did several tests on five different connections in New Zealand and...
View ArticleJWestermann on "Extremely Slow Backup"
Hi, same here, I'm a new Customer and trying to upload/backup ~120 GB. I'm using cable as my internet connection (Ping 20ms; Download: ~62 Mbps; Upload: ~6 Mbps). I'm on a Win 7 (64bit) and have...
View ArticleIDrive on "iDrive Bandwidth test shows the same results on different...
Please let us know your account username or the the ticket number that was assigned to the reported issue. We will review the ticket and contact you with an update.
View ArticleYour Computer Guy on "iDrive Bandwidth test shows the same results on...
It's an issue with many people... Home computer: Did a test now and it says 0.11Mb/s. It will take 20 hour(s) 29 minutes(s) to Upload 1GB of data. Seriously? 167ms ping to a server in LA, 36Mbps...
View ArticleYour Computer Guy on "iDrive Bandwidth test shows the same results on...
I turned off all applications that access network and tried to do an upload bandwidth test while watching Task Manager WiFi activity. The overall WiFi throughput on the Performance tab never went...
View Article