IDrive on "user name sent in HTTP?"
We have forwarded your observations to the team concerned.
View ArticleRussell on "Backup Fails after Last update"
To resolve these issues for currently Windows versions or windows servers is a software named "LONG PATH TOOL", I suggest everyone a software “Long Path Tool“ which can solve all the long path problems.
View Articlepfuenzal on "Archive Cleanup leaving folders behind"
Because I'm a few GB from reaching my limit, I deleted enough files in my mapped drive to be at 60% of my limit. I clicked on archive clean up and... nothing happened! I did some search on google and...
View ArticleIDrive on "Archive Cleanup leaving folders behind"
Archive Cleanup has controls to avoid inadvertent data deletion. You can manually delete unwanted data by logging to your account at http://www.idrive.com
View Articlenwintle on "Can't login to IDrive Synology Backup App"
I went to synology.com and updated my password, then uninstalled the iDrive app on my DS214, downloaded and installed the latest version of the iDrive app for my NAS, then tried logging in with my new...
View ArticleJoe K on "Online Backup Doesn't Match What Is On My Mac..."
I'm having exactly the same issue.
View Articlecdrinc on "Archive Cleanup leaving folders behind"
If you were serious about listening to your customers, you could program sufficient safeguards to ensure against "inadvertent data deletion" AND give us the ability to cleanup mapped drives.
View Articleacaetano on "Local backup-Permission denied"
Why is the solution to this problem a secret?
View ArticleIDrive on "Can't login to IDrive Synology Backup App"
@ nwintle : Please forward your observations to support@idrive.com . Our Tier 2 technical support team will analyze the issue and will assist you in resolving the reported issue.
View ArticleIDrive on "Online Backup Doesn't Match What Is On My Mac..."
@ Joe K, please send out an error report to our Tier-2 technical team using the IDrive application by clicking on Username on top right corner and select "Send Error Report". One of our Technician will...
View ArticleYour Computer Guy on "Idrive slow restore, capped to 3 Mbit/s?"
I'm on a 200Mbps fiber and getting exactly the same speed - 2.9 to 3 mbps. How is that possible with so many variables at play?
View ArticleAESWAA on "Unable to cancel account - no cancelation mechanism"
As per previous advice to other users I have disabled auto renew so please do not try to renew my subscription on July 1st.
View ArticleCG on "Unable to cancel account - no cancelation mechanism"
Stop telling people they can cancel their account or disable auto renewal online. That is a lie. There is no way to close an account or prevent auto-renewal online, and that right there is the mark of...
View ArticleKJWHank on "how to see which files failed to backup?"
An earlier posting states that as of Version 2.0.8 File names that failed to backup due to access rights were logged. Where? I cannot locate them.
View ArticleBryon Lape on "IDrive - Synology NAS - Not listing any folders"
I am having the same issue with a newly purchases DS416j and new package from iDrive. I'm logged into the NAS as a user who does have /bin/sh and has permissions to the folders in question. No folders...
View ArticleIDrive on "Archive Cleanup leaving folders behind"
Currently we do not have an ETA on when this feature will be made available.
View ArticleIDrive on "Idrive slow restore, capped to 3 Mbit/s?"
@your computer guy, for further analysis of the reported issue, please forward us the application logs by using the send error report feature in the application. Our Tier 2 technical support team will...
View ArticleIDrive on "Unable to cancel account - no cancelation mechanism"
For immediate assistance on cancellation or disabling of auto renewal, Please contact us on live chat from the following link: https://www.idrive.com/support
View ArticleIDrive on "how to see which files failed to backup?"
@KJWHank We require more information on the issue that you are currently facing. For immediate assistance, please get in touch with us on live chat from the following link: https://www.idrive.com/support
View ArticleIDrive on "IDrive - Synology NAS - Not listing any folders"
Please forward your observation to support@idrive.com. Our Tier 2 technical support team will analyze the issue and will contact you with an update.
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