iDrive have managed to lose 400Gb of my back up data. After spending an hour and a half on 'chat' with 'support' it was evident the agent knew nothing about the application, windows or how to support customers.
Escalated to 2nd tier support who seem to have simply just deleted my data.
None of the staff seem to have any confidence in the desktop app and tell you to ignore it and only go with the web app.
Anyone have any advice on how to get in touch with 'customer service' or anyone who can actually sort problems out? Losing data by a backup company and having no support to follow up is unacceptable.