What will be resolved? The iDrive replies being copy-paste without reading what the issues are?
Honestly, if I had looked at the forums before signing up as a wholesale provider, I would prefer to stay away. I'm not saying that your software is bad or anything but the support by chat bots isn't something I would have expected from a reputable software vendor.
"Please stay on hold, your call is very important to us" - that's what it sounds like.