aspen63 on "Archive Cleanup leaving folders behind"
I noticed cleanup process leaves some folders behind. I do not know exact algorithm but it certainly has some optimizations that go wrong. Please debug!
View ArticleIDrive on "scheduled backup cancelled - no network connectivity"
Please place a support request at https://www.idrive.com/support Our Tier 2 technical support will review the issue and will contact you with an update.
View ArticleIDrive on "Archive Cleanup leaving folders behind"
Please place a support request at https://www.idrive.com/support Our Tier 2 technical support will review the issue and will contact you with an update.
View ArticleGottfried on "Write Access"
I have discovered that I need to turn off IDrive completely when installing or upgrading random software otherwise it just fails. Apparently it is due to unauthorized write access. What I don't...
View ArticleIDrive on "Write Access"
For immediate assistance, please get in touch with us on live chat: https://www.idrive.com/support
View ArticleMrDog on "Continuous Data Protection not working"
Hi Have recently set up an iDrive account and (as expected) has taken a few days to do the initial backup of my data. I have a daily scheduled backup which is working fine. I have enabled CDP with a 10...
View ArticleMrDog on "Continuous Data Protection not working"
Just looked at today's logs. System ran a scheduled backup at 0945 (schedule is for 0800 but I was late turning PC on). I then ran a manual backup at 1313 (because I could not rely on the continuous)....
View ArticleIDrive on "Continuous Data Protection not working"
There are some default rules including size that decide the files that will be considered for the Continuous Data Protection operation. To minimize the impact of CDP on your normal PC functions at...
View ArticleMrDog on "Continuous Data Protection not working"
Update - it seems that when the scheduled job is run at the start of day CDP is not then invoked. If however I then open iDrive from the icon CDP starts. Is this expected behavior?
View ArticleIDrive on "Continuous Data Protection not working"
Please forward us the logs using "send error report" option in the application. Our Tier 2 technical support team will review the logs and will contact you with an update.
View ArticlePDGambee on "Trouble Restoring Data to NAS Drive - Mac Console Indicates Crash"
I have attempted to restore files from my iDrive account to an attached drive on my MacBookPro, running OS X El Capitan. Was able to get files to download to main drive, but had to move to external...
View ArticlePDGambee on "Still Cannot Download Via Web Client"
I have been trying to restore document files from iDrive's cloud system to a network attached storage drive on my MacBook Pro (Retina, OS X 10.11.1). When using the Web Client, I will select the file I...
View ArticleIDrive on "Still Cannot Download Via Web Client"
In order to investigate this issue further, please login to your account from the application and click on your account username on the top right corner of the screen. Please use the "send error...
View ArticleIDrive on "Trouble Restoring Data to NAS Drive - Mac Console Indicates Crash"
In order to investigate this issue further, please login to your account from the application and click on your account username on the top right corner of the screen. Please use the "send error...
View ArticleChrisyimmy on "Admin user can't backup user's folders - lack of permission"
No resolution to this? We also are having the same issues with redirected Folders. If the Admin doesn't have permissions you can't backup those folders. Which having over 100 users and to change them...
View ArticleChrisyimmy on "Why do you even have forums?"
I am an IT manager and use Forums a lot from a lot of Vendors. Yours is the only one that just tells your posters to contact direct right from the start. I mean the idea of a forum is to include the...
View ArticleIDrive on "Admin user can't backup user's folders - lack of permission"
We are checking this with our development team. We will contact you with an update soon.
View ArticleLondinense on "IDrive Express: why bother?"
Given that uploading is painfully slow (see thread on that issue), I decided to request an IDrive Express. All augured well when I received the drive in London, and got both an acknowledgment of its...
View ArticleIDrive on "IDrive Express: why bother?"
@Londinense Let us know the ticket number that was assigned so that we can review the ticket and let you know the exact status.
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