I have been trying to restore document files from iDrive's cloud system to a network attached storage drive on my MacBook Pro (Retina, OS X 10.11.1). When using the Web Client, I will select the file I want to download, hit the download button and the system responds by routing me to a blank webpage with the following address: https://evsweb843.idrive.com/evs/zip. No files actually download, and the page remains blank. Also unable to download files using desktop iDrive app. (See earlier post). Please help.
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