User777 on "iDrive on Synology shows 0% of storage used"
Yes, I installed it last night and it did fix that issue. (Funny that I posted about it and a new version appeared that night...) Thanks! Steve
View ArticleIDrive on "Synology Issues"
@JimmyM please get in touch with us on live chat. We'll do our best to make things right.
View ArticleIDrive on "iDrive on Synology shows 0% of storage used"
Glad to hear that the issue is resolved. If you require any further assistance, please get in touch with us any time.
View Articlefebus on "Archive Cleanup leaving folders behind"
I do not see the Archive Cleanup Button my Backup screen (DS214play, Version 2.03.17). Do I need new glasses or is there anything I have to do to enable cleanup?
View ArticleRobble on "Fix the ?*&^%$ Synology App Already!"
Just to add to this - I've spent two days going through all this and getting stuck. Berkleigh and jer73's advice is all spot-on. I wish I'd found this thread earlier. And just to be clear (because I'm...
View ArticleRobble on "Fix the ?*&^%$ Synology App Already!"
So the documentation to go something like this... Step 1. Download the software package for your device Step 2. On your Synology go to Control Panel and then under Applications click Web Services. Put...
View ArticleIDrive on "Archive Cleanup leaving folders behind"
@febus Please navigate to preferences in the IDrive package and in the general tab ensure mirror path option is selected. And in the backup tab, please select the desired backupset from the drop down...
View Articletmarkoski on "IDrive on second compute stuck on 'Preparing File List'"
Ever since the interface change to the new layout, iDrive on my Win7 64bit laptop, the second machine on my account, is stuck on 'Preparing File List'. It worked one time, with the previous interface....
View Articletmarkoski on "IDrive on second compute stuck on 'Preparing File List'"
I reinstalled the software and it appears to be working again.
View ArticleUser777 on "iDrive on Synology shows 0% of storage used"
It's back to showing 0%.And every backup has failed since then and it doesn't even email me anymore letting me know it failed. Sorry, but I'll be canceling my account. Steve
View ArticleIDrive on "iDrive on Synology shows 0% of storage used"
@User777 let us know the ticket number that was assigned to this issue or contact us on live chat and we'll do our best to make things right.
View Articlefebus on "Archive Cleanup leaving folders behind"
mirror path was already selected and I still do not see a cleanup button or anything when selecting a backup set in the backup tab. Anything else I can check?
View Articleaspen63 on "Archive Cleanup leaving folders behind"
The same here. Where's cleanup button?
View Articleaspen63 on "Archive Cleanup leaving folders behind"
Update: I can see the button on my iPad. However in desktop Safari it is not visible.
View ArticleIDrive on "Archive Cleanup leaving folders behind"
@febus @aspen63 For immediate assistance, please get in touch with us on the live chat: https://www.idrive.com/support
View Articleaspen63 on "Archive Cleanup leaving folders behind"
In Chrome for OS X the button is present.
View Articlefebus on "Archive Cleanup leaving folders behind"
Don't ask why but the button is now there. Thanks for your help ;-)
View Articlecore on "scheduled backup cancelled - no network connectivity"
I get this same issue on my Galaxy S5. Wifi is on, and active. I've tried setting the update to happen one minute in the future and gone out of the app, and continued to use the phone/wifi through...
View Articleroma on "Archive Cleanup leaving folders behind"
Thanks a lot for the file cleanup feature, it's a much appreciated function for Synology Backup. +1 for cleaning up old folders
View Articleroma on "Synology package 2-step verification not working"
I can confirm that 2-step verification is working with the recently released version 2.03.17. Thanks for the good work again.
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