IDrive on "auto-renewal scam"
@Rich send us the account username/registered email address from the following link so that we can check: https://www.idrive.com/support
View Articlehm72747 on "Problem accesing the files via web site"
Constantly when I want to access to the backup files via web, the page starts loading the content and never ends: http://tinypic.com/view.php?pic=313mzyd&s=9#.WOqLFZArLEY This happens on my three...
View ArticleIDrive on "Problem accesing the files via web site"
Please forward your observations to support@idrive.com. Our Tier 2 technical support team will analyze this issue and will contact you with an update.
View ArticleMamaBear2017 on "Can't seem to get iDrive to back up in real time now"
I just subscribed to iDrive recently, instead of Carbonite that I used to use. It took something like a week, with our high speed internet connection and high speed wifi, to do the initial backup set...
View ArticleIDrive on "Can't seem to get iDrive to back up in real time now"
There are some default rules including size that decide the files that will be considered for the Continuous Data Protection operation. To minimize the impact of CDP on your normal PC functions at...
View ArticleIDrive on "iDrive client, Unable to connect"
Our Tier 2 technical support team had sent a response. Let us know if you have not received the same.
View ArticleIDrive on "Sync Problems"
Our Tier 2 technical support team has sent a response through ticketing and the reported issue has been resolved. If the issue persist, please get in touch with us.
View ArticleGregory on "Any Glitches or Snags! Let us know."
IDrive tray icon (Windows 10) doesn't always work. For example, the right click menu sometimes freezes and then I have to terminate the tray process and restart.
View ArticleGregory on "Any Glitches or Snags! Let us know."
IDrive desktop application progress bar freezes at a certain percent complete for the backup set, even though the backup is still progressing.
View ArticleIDrive on "Any Glitches or Snags! Let us know."
Please raise a ticket by forwarding your observations to support@idrive.com. Our Tier 2 technical support team will review the query and will contact you with an update.
View ArticleIDrive on "Sync Problems"
@amcasey Our Tier 2 technical support team has escalated the reported issue to our development team. They will get in touch with you with an update soon.
View ArticleDavidP on "Backup Fails"
Hi. A long-ish story. I was using idrive successfully, backing up my QNAP NAS. I decided to upgrade my NAS firmware to a Beta version (seemed like a good idea at the time) even though I knew it would...
View ArticleIDrive on "Backup Fails"
Our Tier 2 technical support team has responded to you through ticketing. Please let us know if you have not received the response.
View Articlecng_admin on "IDrive says backup was success, when 10-20% of files have NOT...
I am having the same problem with the Unix backup. There is nothing in my exclusion list. Reviewing the Logs it shows SUCCESS for both FULL and INCREMENTAL backups of numerous files: [Wed May 3...
View ArticleBudT1 on "Backup Fails after Last update"
Backup is failing after the last update. Looking at the logs and comparing to a prior successful back Permission messages that were information are now errors. Also how do I give IDrive permission to...
View ArticleWilliam on "Local backup-Permission denied"
This post is for Nate. I used your code. My computer is currently performing the disk image back up in the command prompt (DOS). Now I have a dumb question. If I needed to do a recovery, how would I do...
View ArticleNot Sure on "Any Glitches or Snags! Let us know."
idrive crashed. Tried to reinstall but install hangs at "creating directories." Support took over my computer but after about 15 minutes, accomplished nothing. I had to quit.
View ArticleBobT on "Backup Fails after Last update"
I noticed the same behavior change (events which were previously logged as [Information] are now logged as [ERROR]. But I also began to delve into why iDrive has not been able to back those folders up...
View ArticleIDrive on "IDrive says backup was success, when 10-20% of files have NOT been...
Please forward your observations to support@idrive.com Our Tier 2 technical support team will analyze this issue and will contact you with an update.
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