AnotherUnhappyiDriveUser on "Still Cant Cancel Account"
I posted a thread in here asking how to cancel my account. I was told to ask Live Chat, which I did. The first person was unable to give me an answer, and directed me to call (with wait times >1...
View ArticleAnotherUnhappyiDriveUser on "Cancelling Account"
Giant fail on your end. First person in live chat had no idea how to help, and transferred me to the billing department, who didn't respond within almost a full hour. Still no answer.
View ArticleVaLarry on "Formerly loyal customer: DISAPPOINTED"
Hi Exit109nj- I'm having the exact same issue and its been going on for a month. Did they ever figure this out for you?
View ArticleDaveP on "iDrive Linux Stopped Working"
The advice from support was quick and suggested deleting files called "pid.txt" from the relevant sub-folders within the profile folder. This worked for me and the backups now appear to be functioning...
View ArticleIDrive on "Still Cant Cancel Account"
We're sorry to hear you want to cancel! If there's any way we can change your mind, please let us know and we'll do our best to make things right. Please login to your IDrive account at...
View ArticleIDrive on "Cancelling Account"
Please login to your IDrive account at http://www.idrive.com and click on your account username at the top right corner. Please navigate to "Profile Section". If it is within 15 days from the date of...
View ArticleIDrive on "Formerly loyal customer: DISAPPOINTED"
@exit109nj Our Tier 2 technical support team has sent a response through ticketing. Please let us know if you have not received the response. As per the ticket, you should be able to restore the data....
View ArticleIDrive is a scam on "Cancelling Account"
IDrive is a scam. I have been trying to cancel for the last few weeks and am still getting notices of my renewal. It offers 75% off but it is impossible to tell what the renewal price is. Plus I find...
View Articledavid_idrive on "idrive client intermittently unable to backup after Mikrotik...
See also: https://forum.mikrotik.com/viewtopic.php?f=2&t=120046 After upgrading Mikrotik router firmware at multiple locations to 6.38.5, multiple idrive installs started failing (but not...
View ArticleIDrive on "Cancelling Account"
Please let us know your account username or raise a ticket by sending an email to support@idrive.com. The team concerned will get in touch with you with an update.
View ArticleIDrive on "idrive client intermittently unable to backup after Mikrotik...
Our Tier 2 technical support team has escalated this issue and the ticket number is ID01046217. We will contact you with an update soon.
View ArticleTaylor911 on "idwutil high cpu usage"
Same thing seen here. Current version of iDrive (just updated yesterday). Job running eating up 70% CPU. I stopped the job. No change (well, 10% drop). I exited the systray program. No change. I...
View Articledavid_idrive on "idrive client intermittently unable to backup after Mikrotik...
Still waiting, 5 days ago?
View ArticleIDrive on "idwutil high cpu usage"
@Taylor911 Please let us know the ticket number that was assigned to this issue. We will review the ticket and will contact you with an update.
View ArticleIDrive on "idrive client intermittently unable to backup after Mikrotik...
@david_idrive Our development team is looking into this. We will contact you with an update soon.
View ArticleKevinP on "Synology Backup Version 2.03.24 - nothing but spinning in Backup...
I successfully installed the Synology Backup Version 2.03.24, and was able to select the volume/path of my Synology I wanted to backup. But now, whenever I get into the app, and go to "Backup", I get a...
View ArticleRich K on "auto-renewal scam"
I signed up for a $5.99 account for one year. I tried it a few times and didn't like it. A year later I was charged $59.95 that I was unaware of. When I saw this on my credit card statement, I tried to...
View Articlepdevries on "account is temporarily unavailable due to maintenanceWe regret...
Locked out of my account now for over 3 days with complete inability to access backed up files. Backup itself failing every backup. The basic concept of a backup/restore service is that you need to be...
View ArticleIDrive on "Synology Backup Version 2.03.24 - nothing but spinning in Backup...
We request you to raise a ticket by sending an email to support@idrive.com. Our technical support team will analyze the issue and will contact you with an update.
View ArticleIDrive on "account is temporarily unavailable due to maintenanceWe regret any...
Please let us know the ticket number that was assigned to you when the issue was reported. We will review the ticket and will contact you with an update.
View Article