Ziggy99 on "2.03.15 issues on Qnap TS-451+"
The issue is registered as #ID01044056, but the dialogue is not very good. Can you please forward the issue to the correct people?
View Articletango on "The Upload Speed Very Slow !!"
Don't bother, they somehow can't resolve this. If you upload via the web browser it is somehow faster but not as convenient as the software. They will ask for your tracking number, will make you send...
View Articletango on "Extremely Slow Backup"
Don't bother, they somehow can't resolve this. If you upload via the web browser it is somehow faster but not as convenient as the software. They will ask for your tracking number, will make you send...
View ArticleIDrive on "2.03.15 issues on Qnap TS-451+"
Our Tier 2 technical support team has sent a response. Let us know if you require any further information or assistance.
View Articlepagocs on "Unable to cancel account - no cancelation mechanism"
I have same issue! I would like to cancel my subscription but there is no any options to proceed this! I already contacted with your support channel via email and WEB form, but I did not get back any...
View ArticleIDrive on "The Upload Speed Very Slow !!"
@tango We are looking into this, we will contact you with an update soon.
View ArticleIDrive on "Extremely Slow Backup"
@tango We are looking into this, we will contact you with an update soon.
View ArticleYuccaman on "Extremely Slow Backup"
I have 1GB transfer up and down through my ISPs fiber connection. When I run the IDrive "Bandwidth Test" it shows I have 10MB/s down and 3.43 MB/s upload. How is this matching my ISP bandwidth? I am...
View Articleashpole on "Extremely Slow Backup"
@ Yuccaman The problem is with their client software for macOS and Windows, I had the same problem. Then I moved to using their client on a Synology NAS and got the full speed of my connection.
View ArticleN8VZ on "Backups hanging"
Yes, I'm seeing the same thing. I just signed up for the $14.00 1TB for a year special. It would be great if it worked. However, when I first started the windows program it uploaded about 3 percent of...
View ArticleIDrive on "Extremely Slow Backup"
@Yuccaman Let us know the ticket number that has been assigned to you when the error report was submitted. We will review the ticket and will contact you with an update. @ashpole Please send out an...
View ArticleIDrive on "Unable to cancel account - no cancelation mechanism"
Please login to your IDrive account at http://www.idrive.com and click on your account username at the top right corner. Please navigate to "Profile Section". If it is within 15 days from the date of...
View ArticleDBeck on "Extremely Slow Backup"
I signed up for iDrive yesterday and started my backup at 1:00 am. It is now 4:45 pm the next day and only 13% is uploaded, 68G out of 510G. The log shows no errors and when I go to iDrive Express, you...
View ArticleAlan2016 on "IDrive Express: why bother?"
I have an open ticket (#ID00993735) with a question about iDrive Express and strangely never got a reply! Re-sent the email 3 times and still nothing!! (I do get promotion emails from iDrive all the...
View ArticleIDrive on "Backups hanging"
@N8VZ The reported issue will surely be resolved. We will require the logs to analyze the type of files that are hung. Also the logs will have information about the reason for backup failure. Please...
View ArticleIDrive on "Extremely Slow Backup"
For immediate assistance, please get in touch with us on the live chat from the following link: https://www.idrive.com/support
View ArticleIDrive on "IDrive Express: why bother?"
@Alan2016 we had sent a response on Feb 1st & Feb 13th 1.How long does it usually take for the iDrive Express to get to France? -It takes 2-3 weeks, mailing the device + the time it takes to go...
View ArticleIDrive on "New dashboard view - Can't amend or allocate amount of storage for...
Once you create an account from the new dashboard, by default, the sub account quota will be 1 GB. You may navigate to sub-accounts under classic view and click on the sub account username to update...
View ArticleBELGIANBACKUP on "[false,"Failed to create Directory...
Read correctly the end of the page and you will find the solution :)
View ArticleAlan2016 on "IDrive Express: why bother?"
I double checked and nothing received on my side. Can you please resend it to make sure this email channels works. Thanks, Alan
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