IDrive on "Was I conned or has this service just degraded severely recently?"
Please let us know the ticket number that was assigned to this issue. We will review the ticket and will contact you with an update.
View ArticleRobP on "Unable to cancel account - no cancelation mechanism"
@Moderator Ticket ID00973061 I received a reply saying that because AUTO RENEWAL is off my account will be cancelled at the end of the current term. That however didn't answer my question, so again Why...
View ArticleJohnny on "Extremely Slow Backup"
I have 80 meg download and 30 meg upload. Why is iDrive so slow? It took over 18 hours to upload 70gb. If the service stays this slow I will cancel my account and look elsewhere for cloud service.
View ArticleIDrive on "Unable to cancel account - no cancelation mechanism"
We have forwarded your feedback to our billing team. Someone from our billing team will get in touch with you.
View ArticleIDrive on "Extremely Slow Backup"
The bandwidth and the backup/restore speed will always differ. As bandwidth is a measure of data transferred on a network, and the actual usable rate of data flowing on a network that any device or...
View ArticleLeboeuf on "iDrive program stuck at login"
When I double click the icon in the system tray, the program opens up. It shows a box to log in with my email and password with the "Remember Me" box checked. When I click the Login button it says...
View ArticleOnCourse on "Idrive slow restore, capped to 3 Mbit/s?"
I've just experienced the same issue here. I have very fast Fibre connection but could only get a miserable 1 Mbps when restoring a mere 2GB. The first problem of course was I was forced into using the...
View ArticleIDrive on "iDrive program stuck at login"
Please right click on the tray icon and send out an error report to our Tier-2 technical team using the "Send Error Report" option. One of our Technician will get back to you with further...
View ArticleIDrive on "Idrive slow restore, capped to 3 Mbit/s?"
The bandwidth and the backup/restore speed will always differ. As bandwidth is a measure of data transferred on a network, and the actual usable rate of data flowing on a network that any device or...
View ArticleRichardlconway on "Unable to continue the backup operation."
Every night when the scheduled backup runs, I get the following error: "Unable to continue the backup operation. Reason: 1. Ensure that you do not have an intermittent Internet connection. 2. Check if...
View ArticleZaphod on "IDrive Online Android app stuck on certain files"
I'm using the IDrive Online mobile app on my Android phone to back up my phone. It has backed up most stuff just fine, but it is stuck on several files that will just not complete. It indicates that an...
View Articlermuchi on "Very slow upload speed"
Hi all I did a backup of my photos (about 110 GB). The initial backup lasted more than 3 days! My internet connection got 250 Mbit down and 15 Mbit up. Why is the upload speed so slow? (between 300 -...
View ArticleIDrive on "Unable to continue the backup operation."
Please forward the logs using "send error report" option from the application. Our Tier 2 technical team will review the logs and will contact you with an update.
View ArticleIDrive on "IDrive Online Android app stuck on certain files"
Please forward your observations to support@idrive.com. Our Tier 2 technical support team will analyze this issue and will contact you with an update.
View ArticleIDrive on "Very slow upload speed"
Please forward the logs using "send error report" option from the application. Our Tier 2 technical team will review the logs and will contact you with an update.
View ArticleDirkH on "Unable to continue the backup operation."
I've had the same problem since I first signed up. I haven't heard back from tier 2 so far one week and still waiting... I sent my logs in but they have been unable to resolve the problem. I hope you...
View ArticleIDrive on "Unable to continue the backup operation."
@DirkH We apologize for the delay. Please let us know the ticket number that was assigned to you. We will have a look and contact you with an update.
View ArticleSteve D on "Was I conned or has this service just degraded severely recently?"
iDrive appears to be stalled and there is no apparent way to reset and begin again. I'm beginning to think that iDrive is down.
View ArticleIDrive on "Was I conned or has this service just degraded severely recently?"
@Steve D Please verify if you are running the latest version of IDrive application. If an older version is installed, please update the app. If the issue persist, please forward us the logs using "send...
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