IDrive on "DataCenter Edition on Raspberry Pi"
@pclaphamnz, let us know your account username or the email address that you have registered with us. Aletrnately you can also place a support request at the following link:...
View ArticleIDrive on "Backup Failed, unsure why"
Please raise a support request by writing to us at support@idrive.com. Our technical team will analyze the issue and will contact you with an update.
View ArticleM0thr4 on "Extremely Slow Backup"
"You can also make use of IDrive Express service for initial seeding. You will be able to backup several gigabytes of data, within a week, using physical shipment of temporary storage devices." I think...
View ArticleMr Jinx on "Idrive slow restore, capped to 3 Mbit/s?"
I am currently doing a large restore. The restore speed does not go any higher than 3 Mbit/s. Is Idrive capping network speed? A little background: My connection is 200Mbit/s down and 20Mbit/s up....
View Articleashpole on "Idrive slow restore, capped to 3 Mbit/s?"
I'm UK on VM's Vivid 200 Gamer so similar specs to you. I have several Macs that were really slow to backup or restore files. I decided to backup the Macs to a Synology NAS and run the IDrive NAS...
View ArticleIDrive on "Idrive slow restore, capped to 3 Mbit/s?"
@Mr Jinx Please let us know the ticket number that was assigned to you when you raised the speed issue with us. We will review the ticket and will contact you with an update.
View ArticleMr Jinx on "Idrive slow restore, capped to 3 Mbit/s?"
That is interesting @ashpole. I noticed that on windows, Idrive spans two processes called "idwutil_600.exe". Each process seems to be limited to 3 Mbit/s which gives me a total of 6 Mbit/s on one pc....
View ArticleZark0 on "Was I conned or has this service just degraded severely recently?"
I would like to think I did some valid research before finding a suitable cloud backup service that was cross platform and had quality of security (owned Keys for example), and other great services...
View Articleashpole on "Idrive slow restore, capped to 3 Mbit/s?"
True, it is cheap, but not as cheap as Backblaze and their client on a single machine maxes my upload and does a good job on downloading - I've never actually measured the speed. On both up and down...
View ArticleIDrive on "Was I conned or has this service just degraded severely recently?"
@Zark0 please forward us the logs using "send error report" feature. Our technical support team will analyze the logs and will check what is causing delay in backup.
View ArticleIDrive on "Idrive slow restore, capped to 3 Mbit/s?"
We do not impose any bandwidth restrictions from our end in any way. Please forward us the logs using "send error report" feature. We will analyze the logs to determine reason for slow restore speeds....
View ArticleMr Jinx on "Idrive slow restore, capped to 3 Mbit/s?"
I worked on this with IDrive support for 2 months without any results. I provided all the logs, screenshots and test results they requested. At some point they said it should be fixed (again), but it...
View Articleashpole on "Idrive slow restore, capped to 3 Mbit/s?"
For interest I did an IDrive restore to my Synology NAS yesterday. The down stream ran at around 98Mbps. The issue is definitely with the PC/Mac clients.
View ArticleIDrive on "Idrive slow restore, capped to 3 Mbit/s?"
Mr Jinx, we are looking into this, we will contact you with an update.
View ArticleKP on "Idrive slow restore, capped to 3 Mbit/s?"
I am a new iDrive user and just went through an online support session. I have the same issue: need to restore 100 GB in Win10 and I am maxing out at 6 Mbps. The tech acted like he had no clue and...
View ArticleIDrive on "Idrive slow restore, capped to 3 Mbit/s?"
@Mr Jinx As per the ticket, the reported issue is resolved. We look forward to your confirmation. @KP Let us know the ticket number that was assigned to you when you contacted us on live chat. We will...
View ArticleRobP on "Unable to cancel account - no cancelation mechanism"
May I ask WHY you attempted to verify my credit card info while AUTO-RENEWAL is off and I still have 3 more months to go ??? I don't want to renew my subscription but there is currently NO way to...
View ArticleKMan on "iDrive Backup Engine Stopped."
I just had this happen to me starting yesterday 11/27/2016. Windows 7 Home Premium. Was in chat with Idrive folks for more than an hour and a half, but I figured out from the Event log that the .NET...
View Articlesbuser on "Was I conned or has this service just degraded severely recently?"
I did exactly the same thing. Trial version with small file worked fine. Full version spent a month trying and failing to get an initial back up to work, slow then just crashes. Asked for a refund...
View ArticleIDrive on "Unable to cancel account - no cancelation mechanism"
@RobP Please let us know the ticket number that was assigned to the reported issue. We will check this with the team concerned and will contact you with an update.
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