Vlado on "IDrive on Synology DSM 6.0 Beta"
Can someone post complete most safe way to update from DSM 5.2-5644(DS215j)+iDrive 2.03.17 to the latest versions of both? Do I uninstall or stop the idrive, do I need to take backup of my profile?...
View ArticleIDrive on "IDrive on Synology DSM 6.0 Beta"
You do not have to uninstall IDrive application. Please logout from the IDrive application. Update to 2.03.20 for IDrive App. Do not login to IDrive and first upgrade to DSM 6.0. Go to...
View ArticleIDrive on "folder upload misses some files and directories"
Please place a support request by mailing your observations to support@idrive.com. Our Tier 2 technical support team will analyse the issue and will contact you with an update.
View ArticleStudioServer on "IDrive - Synology NAS - Not listing any folders"
Hi there, I have just been trying to setup my Synology DS215+ to backup, overnight, to my idrive account I have followed all installation instructions (v2.03.20) and have the latest DSM installed, I...
View ArticleIDrive on "Management web interfaces"
We have forwarded your observations to our development team. We will contact you with an update as soon as we hear from the team.
View ArticleIDrive on "IDrive - Synology NAS - Not listing any folders"
If you have logged in to the System as a different user other than Admin, you could face this issue. You should go to the /etc/passwd file, change /sbin/nologin to /bin/sh corresponding to your...
View Articleoz_zyn on "folder upload misses some files and directories"
I sent all the information with detailed explanations and screen shots 2 days ago. Still no follow up? I also had a chat session with iDrive about another similar occurrence and the agent said indeed...
View ArticlePeter_Linux on "Idrive Sync: web view hangs when requesting report of sync...
I'm having the same problem in fact almost nothing is syncing so I have to upload manually. Often, the page hangs as user 'diggers' reports
View ArticleIDrive on "folder upload misses some files and directories"
Please let us know the ticket number that has been assigned to you. We will review the ticket and will contact you with an update.
View ArticleIDrive on "Idrive Sync: web view hangs when requesting report of sync progress"
We have already escalated the reported issue. We will get back to you with an update soon.
View ArticleSandy on "Can iDrive backup Outlook while it is open?"
CDP isn't working for me, even for very small files. I've been working on word and excel files but the files on the server are old versions from the last scheduled backup. Can you help?
View Articleoz_zyn on "folder upload misses some files and directories"
ID00851403 I got an email reply saying the missing file was in the directory. It is NOT! you did a search and found a file by the same name in another directory. Thus you seem to have ignored both the...
View ArticleIDrive on "Can iDrive backup Outlook while it is open?"
@Sandy Login to your account from the application, please use the "send error report" option and send us report. Our Tier 2 technical support team will review the logs/report and will contact you with...
View ArticleIDrive on "folder upload misses some files and directories"
@oz_zyn This issue has been escalated and our development team is looking into this. We will contact you with an update as soon as we hear from the team.
View Articleidrive_frustration on "iDrive client, Unable to connect"
I'm an independent IT consultant, and many many of my customers are on iDrive as usually it just works. One customer, single machine (Server 2012R2), doing file only backup on iDrive daily - working...
View Articleidrive_frustration on "iDrive client, Unable to connect"
iDrive support contacted me with a new installer version which whilst retaining the version number, is different in size and content. This appears to work :) So looking fixed.
View ArticleYarosh on "Bandwidth Test"
Hi I fully agree with previous posters. It is so slow and bad that you should feel bad! I used the inbuilt test many times and it ALWAYS gave 5mbit result (while restoring) and the restore never went...
View Articlediggers on "IDrive-Sync: Move Idrive-Sync folder and a phantom volume is...
After asking the app to move the sync folder, the folder disappeared from the old drive "250Gb/Idrive-Sync" and was created in new location "Photos/Idrive-Sync" with files in tact. BUT the application...
View ArticleSandy on "Can iDrive backup Outlook while it is open?"
Thanks, but I figured out it was because I was trying to use CDP with the iDrive-Sync folder, which doesn't work to prevent conflict. Other folders work fine.
View ArticleIDrive on "Bandwidth Test"
@Yarosh please let us know the ticket number that was assigned to this issue. We will review the ticket and contact you with an update.
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