IDrive on "IDrive-Sync: Move Idrive-Sync folder and a phantom volume is...
Please forward us the logs using "send error report" feature in the application. Our Tier 2 support team will review the logs and will contact you with an update/resolution
View ArticleYarosh on "Bandwidth Test"
Ticket number: ID00839551 If you need more screenshots, I can provide them in a couple of hours - when I get back home from work.
View Articletw7477 on "Android App Ignores Various Files"
I'm very much looking forward to this and glad it is being worked on -- hopefully ready within the next year or I may not renew my subscription. My most important files are located in Android/data and...
View ArticleIDrive on "Bandwidth Test"
@Yarosh Our Tier 2 technical support team has sent a response via ticketing. Please let us know if you have not received the response.
View ArticleIDrive on "Android App Ignores Various Files"
@tw7477 Thanks for the feedback, we will forward the same to our development team.
View Articlemadscientist on "flipping between two files during backup, not progressing"
I've had this problem to. Backup speeds are less than 50 kB/S. Opened support ticket and all I got was hemming and hawing about different things that affect upload speed, and a suggestion to use iDrive...
View ArticleJohnS on "Tray Disconnected warning"
When I hover over the idrive icon in the system tray, a popup says "tray disconnected" although things seem to work anyway.
View Articlechad28432 on "Synology x16 models"
Any chance we can get a better estimate than "soon"? As in are we looking at days, weeks, months, more than a year? Just so I know what expectations to have. Specifically I'm waiting for the DS416j....
View ArticleVlado on "IDrive on Synology DSM 6.0 Beta"
I confirm all is working ok following moderator instructions. I've successfully updated to DSM 6.0-7321 Update 6 and Idrive app to 2.03.20 and scheduled backup was successful. Thanks.
View Articledulac71 on "iDrive client, Unable to connect"
Same thing happens to me. Started on the 28th. I can log in to the web site. For a few days, I could not. Also, for a few days, I could not retrieve data from the server. Now I can. Files are visible....
View ArticleIDrive on "Synology x16 models"
Please get in touch with us on live chat so that we can verify if any of our existing binaries works for your model. If it works, we can immediately release a compatible package. Please get in touch...
View ArticleIDrive on "flipping between two files during backup, not progressing"
@madscientist For immediate assistance, please get in touch with us on live chat from the following link: https://www.idrive.com/support.htm
View ArticleIDrive on "Tray Disconnected warning"
Please forward us the logs using "send error report" feature in the application. Our Tier 2 support team will review the logs and will contact you with an update/resolution
View ArticleIDrive on "iDrive client, Unable to connect"
@dulac71 For immediate assistance, please get in touch with us on live chat from the following link: https://www.idrive.com/support.htm
View Articledulac71 on "iDrive client, Unable to connect"
@dulac71 For immediate assistance, please get in touch with us on live chat from the following link: https://www.idrive.com/support.htm This link sends me to a support page with no obvious link to live...
View ArticleIDrive on "iDrive client, Unable to connect"
When you click to the referred link, you will see an option "IDrive Live Chat" on the left side of the window. Please click on that box which will take you to the live chat console.
View ArticleChiGirl85 on "Sloooooowwwww"
I'm looking for other solutions. IDrive is so slow I can't get a backup of my Mac (237GB) in a week's time. Plus it makes the fans on my machine run very frequently. It's been running for almost 11...
View ArticleIDrive on "Sloooooowwwww"
In order to investigate this issue further, please login to your account from the application and click on your account username on the top right corner of the screen. Please use the "send error...
View ArticleTheFlyingCelt on "Bandwidth Test"
Unfortunately all the IDrive team does is copy and paste messages here like "send a report and we'll get back to you." They never will get back to you! Or they keep saying they do not throttle their...
View ArticleArdicus on "Idrive Sync: web view hangs when requesting report of sync progress"
I am seeing the same issue. Any update? Sync is useless for me as it currently stands.
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