eengr on "how to see which files failed to backup?"
I understand the concept of a minimally viable product, especially in SW, but not showing what failed to backup is a huge oversight. May I suggest that "soon" is changed to "by Oct 1st". The...
View Articleroma on "Synology package 2-step verification not working"
I installed iDrive v2.03.16 on my Synology DS412+. 2-Step verification is not working. I can login iDrive without entering a number and without checking the checkmark at the login page. I can log in...
View ArticleIDrive on "iDrive backup consistently fails: "Connection Failed. Unable to...
We request you to send across the application logs to our tier-2 team who can look into the issue you are facing. The error report can be sent by using the "Send Error Report" option from the IDrive...
View ArticleIDrive on "how to see which files failed to backup?"
@eengr We have forwarded your feedback to our development team.
View ArticleIDrive on "Synology package 2-step verification not working"
We request you to let us know your account username/email address so that we can escalate this to our technical team and advise you on the further course of action. Also, you may send us a request...
View Articlejer73 on "Scheduled backups stopped since 10 Sept 2015 & ERROR: auth failed...
Just checking my Synology Idrive Logs, to find out that I have no successful daily backups any more since 10 Sept. Manually starting a Backup, yields the following error message: @ERROR: auth failed on...
View Articlemiketdd on "Background processes running in OS X client"
The follow tasks are constantly running in the background of my machine, even if i close drive: IDriveDaemon Drive Monitor IDWebManagement IDWifiManager I can't force quit these because they just...
View ArticleIDrive on "Scheduled backups stopped since 10 Sept 2015 & ERROR: auth failed...
For immediate assistance, please get in touch with us on live chat: https://www.idrive.com/support
View ArticleIDrive on "Background processes running in OS X client"
Please get in touch with us on live chat from the following link: https://www.idrive.com/support
View Articlejer73 on "Scheduled backups stopped since 10 Sept 2015 & ERROR: auth failed...
This was indeed more a helpdesk than a forum issue. Issue was resolved by helpdesk in a few minutes (log off - log on). My learning point: important to regularly check the logs if scheduled backups...
View ArticleIDrive on "Scheduled backups stopped since 10 Sept 2015 & ERROR: auth failed...
You can receive an alert in case your scheduled backup fails. Click on 'Preferences' > 'General' tab from the IDrive tray. Select the 'Alert me if the scheduled backup fails for 7 days' check box to...
View ArticleRobin Dean on "The Whole "Retrying" Thing is Getting Pretty Old."
... and what's worse, I'm a new customer. The fact that a backup has to start over whenever there's a hiccup? Not cool. I'm backing up an entire computer. Why not just pick things up from where the...
View ArticlePikappa on "QNAP iDrive app password not accepted since upgrade"
Hi, just updated qnap to firmware 4.2 and the admin password is not working .... Cancyou help me?
View ArticleIDrive on "The Whole "Retrying" Thing is Getting Pretty Old."
For immediate assistance, please get in touch with us on live chat from the following link: https://www.idrive.com/support
View ArticleIDrive on "QNAP iDrive app password not accepted since upgrade"
@pikappa, Let us know if it is the NAS password or the IDrive password that is not being accepted. Please let us know your account username or the email address that you have registered with us so that...
View Articledstuffle on "The Whole "Retrying" Thing is Getting Pretty Old."
And the every response from IDrive being "please get in touch with us on live chat" instead of a actual reply and / or steps to take gets old. Why have a forum if that's all you ever say?
View Articlebobbee on "iDrive Backup Engine Stopped."
After receiving notice of IDrive update, I complied and updated IDrive one day ago. The IDrive engine has not started since that "new" install. In fact, IDrive doesn't even show up in the...
View ArticlePaulH on "iDrive Backup Engine Stopped."
I had this problem a few weeks ago (ticket ID00720765. ) and the change in properties I was provided with worked fine 1. Go into Service Control Manager[run=>services.msc] 2. Right click on...
View ArticleIDrive on "iDrive Backup Engine Stopped."
@PaulH We have re-opened the ticket ID00720765. Our Tier 2 technical support team will get in touch with you soon.
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