We request you to send across the application logs to our tier-2 team who can look into the issue you are facing. The error report can be sent by using the "Send Error Report" option from the IDrive application by clicking on Username on top right corner of the IDrive application. Our tier-2 team would review the application logs and respond with the troubleshooting steps.
For faster seeding, you can also make use of our IDrive Express service. IDrive allows for quick backup and retrieval of data via a temporary storage device. This is a FREE service, available once a year for Pro Personal users and thrice yearly for Pro Business users (either backup or retrieval). This service includes free return shipping and is available in the USA, Canada, Germany, France, Italy, Australia and the UK. More information on IDrive Express is available here: https://www.idrive.com/idrive-express