IDrive on "The Whole "Retrying" Thing is Getting Pretty Old."
As every users environment is different, we will analyze the issue based on logs sent from the referred computer. Based on our observations, if required, we can escalate the issue to the development...
View Articlebritcowboy on "Synology App keeps stalling"
Hi Folks, I installed IDrive on Wednesday, and started backing up, by the end of the day it had uploaded a grand total of 0.7GB. I then left it overnight and in the morning it had gone DOWN to 0GB, and...
View ArticleIDrive on "Synology App keeps stalling"
Please place a support request at https://www.idrive.com/support Our Tier 2 technical support will review the issue and will contact you with an update.
View Articlenaifyboy on "Synology App keeps stalling"
Sounds like I have the same problem as you. I leave a backup job for days and the log just gets stuck. My "Storage Used" is stuck as 0 as well. Have uninstall and reinstalled twice both time after...
View ArticleMimen on "iDrive backed up folder path on old pc different to the new PC,...
I had to replace my laptop, from Asus (old one) to Acer (New one). I can copy paste files from the old to the new no problem. Documents on the old copied to Documents on the new, Music on the old...
View ArticleIDrive on "Synology App keeps stalling"
@naifyboy Please let us know the ticket number that was assigned to this issue.
View ArticleIDrive on "iDrive backed up folder path on old pc different to the new PC,...
You may move the data within your account in such a way that the file path in your account should mirror the file path on your local machine. You may create new folder with a different drive letter and...
View Articledigitalbits on "SSLv3 error : iDrive Linux"
When trying to access iDrive Linux, I get: "Starting with Firefox version 34, Firefox blocks Secure Sockets Layer version 3.0 (SSLv3) to protect your information from attacks. SSLv3 is a type of...
View Articlenaifyboy on "Synology App keeps stalling"
Ticket number is: ID00736370 I have since left it running for a few days and noticed today it finally failed. Appears that the log shows that it got through all the exclusions but then had the...
View ArticleIDrive on "Synology App keeps stalling"
@naifyboy Our Tier 2 technical support team has sent a response to you. Please let us know if you have not received the same.
View Articletevrede on "Archive Cleanup does NOT compare local files to the actual...
Just started using IDrive this week and already there are files and folders on my backup that is not on my PC and Archive Cleanup is not deleting anything.
View ArticleIDrive on "SSLv3 error : iDrive Linux"
We request you to place a support request from the following link: https://www.idrive.com/support
View ArticleMs Debra on "Synology Version 2.03.16 regression"
Regression in Version 2.03.16: Storage used percent is "0" again. This on a fresh install of 2.03.16 on a Synology DS411j, after uninstalling 2.03.15. No backups have yet been performed with the new...
View ArticleIDrive on "Archive Cleanup does NOT compare local files to the actual Archive...
@tevrede: In order to investigate this issue further, please login to your account from the IDrive application and click on your account username on the top right corner of the screen. Please use the...
View ArticleIDrive on "Synology Version 2.03.16 regression"
Our development team are working on this and will be releasing a new update in 2-3 days of time.
View Articlejer73 on "Scheduled backups stopped since 10 Sept 2015 & ERROR: auth failed...
Unfortunately that does not work if you only have the Synology app running and no desktop app, like I do.
View Articlenaifyboy on "Synology App keeps stalling"
I was told the new Synology version would fix my issue and be available in 1 or 2 days. that was nearly a week ago. What's happening please? Also, as I have not been able to use your product since I...
View ArticleIDrive on "Synology App keeps stalling"
@naifyboy : We are checking this with our development team, please provide us some time and we will get back to you with an update.
View ArticleIDrive on "Archive Cleanup leaving folders behind"
Thanks for the feedback. We have forwarded this to our development team as an enhancement request.
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