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cynthiasmith on "Error parsing"

January 2, 2016, 7:17 am
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I just signed up for iDrive, and for one of my computers, it works like a dream. For my other computer however, I'm having a lot of issues. Whenever I go to launch iDrive on this computer, I receive the following error:

"id_win.exe - Configuration parser error

Error parsing
C:\Windows\Microsoft.NET\Framework64\v2.0.50727\config\machine.config
Parser returned error 0xC00CE556."

iDrive then either fails to open, or opens and freezes before I can login. I reinstalled both iDrive and Microsoft.NET framework several times to no effect. I have also attempted repair of Microsoft.NET framework to no effect.

I did go in and manually delete the machine.config referenced in the error. After I did this, iDrive would start, but if I tried to login to the account, it returned a "Cannot connect. Try again." After restoring the file, the original error persists.

This issue is not manifesting otherwise in operations, so it leads me to believe that it is an iDrive issue, not necessarily a problem with the .NET Framework. Any suggestions? Has anyone else had this issue?

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IDrive on "iDrive Backup Engine Stopped."

January 4, 2016, 10:04 pm
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@Ali Baba Please let us know the ticket number that was assigned to this issue. We will review the ticket and will contact you with an update.

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IDrive on "iDrive Not Seeing Drives that are Mapped in Windows "Drive is missing""

January 4, 2016, 10:06 pm
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Thanks for the update. In case if you require any further assistance, please get in touch with us.

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IDrive on "Error parsing"

January 4, 2016, 10:08 pm
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We require more information on the reported issue. For immediate assistance, we request you to get in touch with us on the live chat from the following: https://www.idrive.com/support

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EricJ on "Local backup-Permission denied"

January 8, 2016, 11:34 pm
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You can easily change ownership of a file or a directory like this (if you are the administrator):

1) Right-click on the file and select "Properties"
2) Select the security tab
3) Click on "Advanced...". (In the dialog that comes up, you will see the owner listed at the top.)
4) Click "Change" and make yourself the owner.

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eboepple on "Why do you even have forums?"

January 9, 2016, 6:13 am
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I just started idrive on Dec. 30 and have been told repeatedly that they have to review the logs for every issue. They refuse to admit that they have glitches, and are not responsive. The forum is a misnomer; it does not allow members to share ideas, but it could, if we force it by posting replies and putting our questions in the reply. So let's try this: has anyone else gotten some of their data synced, only to have it stop? Mine says "retrying" constantly after syncing 70 of 90 GB. I have disabled and re-enabled; per the chat suggestions, I turned off my firewall (this made no sense or it would have stopped the backup and sync from the beginning); I have run as administrator (again, this makes no sense, or it would have been a problem from the beginning; I have uninstalled and reinstalled the software, and ensured that it's the latest version. So what, if anyone knows, does "retrying" mean, and how can I get it unstuck? (They told me it's stuck on some file, but won't say what type of file would cause this or how to determine what the offending file is. Any ideas will be greatly appreciated.)

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eboepple on "Bandwidth Test"

January 9, 2016, 6:15 am
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I can say that the Idrive bandwidth test is a farce. It always reports the same regardless what the reality is. It is window dressing. The biggest reason that the backup takes so long is that it keeps stopping and getting stuck; this is a glitch idrive refuses to acknowledge, probably because they're not sure themselves what cause it, and because admitting it would be bad advertising.

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eboepple on "I cannot communicate with Idrive at all"

January 9, 2016, 6:20 am
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I believe that there are Idrive server issues that they refuse to acknowledge.

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eboepple on "Poor support"

January 9, 2016, 6:21 am
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Why would you send replies to forum questions to the individual instead of posting it on the forum, which is the reason for the forum, to share information? I agree that Idrive support is generally lacking in knowledge and unresponsive.

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tmarkoski on "Drive just hangs and displays Preparing File List"

January 9, 2016, 9:35 am
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IDrive just hangs and displays Preparing File List but doesn't do ANYTHING.

This has been a REPEATED problem with IDrive and I'm getting tired of it.

This is NOT a problem with my firewall!
I can completely disable it and still I have this issue.
The ONLY thing that seems to work is to reinstall the software.
Then it only works until I reboot the system.

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tmarkoski on "Drive just hangs and displays Preparing File List"

January 9, 2016, 10:01 am
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It appears that this bug is being caused by the repeated re-installation of Microsoft Update KB3035583. This is the annoying update that tries to get everyone to update to Windows 10. The Update will ignore the setting that tells Windows Update to keep it hidden.
The only way to stop this is to change the Windows Update settings to 'Check for updates but let me choose whether to download and install them'.

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Amitkumard on "IDrive Sync user ID and password different from IDrive user ID and password?"

January 9, 2016, 2:20 pm
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IDrive on "IDrive Sync user ID and password different from IDrive user ID and password?"

January 10, 2016, 7:28 pm
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@Amitkumard We see that you have an IDrive account under the email address that you have provided us. Sync feature in currently available in IDrive application. You may use your IDrive account for your sync requirement.

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IDrive on "Drive just hangs and displays Preparing File List"

January 10, 2016, 7:32 pm
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Thanks for the update. In case if you require any further assistance, please get in touch with us any time.

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IDrive on "Why do you even have forums?"

January 10, 2016, 8:02 pm
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@eboepple please let us know the ticket number that is assigned to this issue.

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IDrive on "I cannot communicate with Idrive at all"

January 10, 2016, 8:04 pm
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@eboepple please let us know the ticket number that is assigned to this issue.

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IDrive on "Poor support"

January 10, 2016, 8:06 pm
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@eboepple we apologize for the inconvenience caused. Please let us know the ticket number that was assigned to this issue so that we can review the ticket and contact you with an update.

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IDrive on "Bandwidth Test"

January 11, 2016, 12:17 am
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@eboepple We have forwarded your concerns to our development team. Let us know the ticket number that has been assigned to this issue so that we can review, analyse the issue and provide you with a resolution

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tmarkoski on "Drive just hangs and displays Preparing File List"

January 11, 2016, 4:29 am
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The problem still exists.
This has been reported MULTIPLE TIMES>

When will it be FIXED!?

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IDrive on "Drive just hangs and displays Preparing File List"

January 11, 2016, 6:41 pm
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@tmarkoski we require logs to analyse this issue. Please forward us the logs using "send error report" option in the application. Our Tier 2 technical support team will review the logs and contact you with an update. If the report/logs is already sent, let us know the ticket number that was assigned to this issue.

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