tmarkoski on "Drive just hangs and displays Preparing File List"

January 12, 2016, 10:13 am

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Here's the ticket # ID00783635

For the record, your support is absolutely HORRENDOUS.
You people don't even read the email reports that come in.
You constantly ask the same inane questions over and over again to make it appear that you actually do something.
The net effect is NOTHING.

Your chat support is even worse.
They are incapable of critical thinking and are technically incompetent.

These forums are also completely worthless as you never seem to actually post a solution to a single problem.
All you people are interested in is selling more subscriptions.
It doesn't matter that the software doesn't work like it is supposed to.

I have no doubt that this will ticket will result in absolutely nothing.

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IDrive on "Drive just hangs and displays Preparing File List"

January 13, 2016, 1:23 am

≫ Next: Dean on "Using iDrive and VirtualBox (problem solved)"

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We are checking this with the team concerned. We will contact you with an update soon.

Dean on "Using iDrive and VirtualBox (problem solved)"

January 15, 2016, 3:32 am

≫ Next: kerremax on "Poor support"

≪ Previous: IDrive on "Drive just hangs and displays Preparing File List"

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I am running VirtualBox 5.0.10 under Windows 7 (64b). I have a couple of "guest" machines that use Windows 7 (64b) and on those I have iDrive 6.5.0.10 running.

I found that the guest machines would crash occasionally for no apparent reason. It turned out that it was related to iDrive, and one of the engineers at iDrive suggested that it may be related to the fact that I was using both continuous data protection and the scheduler. (Thanks for the excellent support!)

I re-installed iDrive and turned off continuous data protection. All seems right now -- the crashes seem to be a thing of the past.

kerremax on "Poor support"

January 17, 2016, 10:07 pm

≫ Next: MobilityConcierge on "Outlook PST backup"

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As the owner and president of a small business I personally contacted IDRIVE last week Janaury 12th, 13th,14th, 15th to help recover data that apparently went missing ( dates are all 12/31/1979 and 0MG in all folders) in folders and files MY DOCUMENTS. All of the files are corrupted . In addition.... The last TEN versions of my backup are corrupt as well. My business has been down for over for over a week with NO RESPONSE OR CALL from IDRIVE. We do have a ticket number in place and we have tolded when we called in numerous times that the DEVELOPMENT team would be in touch with us that same day.... NEVER HAPPENED. I DO NOT SUGGEST USING THIS PRODUCT! CUSTOMER SERVICE IS TERRIBLE AND I HAVE NO DATA BACKED UP AND HAS CRIPPLED MY BUSINESS! TERRIBLE! We will be pursuing legal course of action.

MobilityConcierge on "Outlook PST backup"

January 18, 2016, 6:13 am

≫ Next: MobilityConcierge on "Outlook PST backup"

≪ Previous: kerremax on "Poor support"

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Just purchased iDrive - are my Outlook pst files being backed up?

MobilityConcierge on "Outlook PST backup"

January 18, 2016, 6:19 am

≫ Next: IDrive on "Poor support"

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Using Outlook for Mac 2011

IDrive on "Poor support"

January 18, 2016, 6:11 pm

≫ Next: IDrive on "Outlook PST backup"

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@kerremax If the data was backed up, the same will be available in your account. There wont be any issues with the integrity of the backed up data. Please let us know the ticket number that was assigned to this issue so that we can review the ticket and contact you with an update.

IDrive on "Outlook PST backup"

January 18, 2016, 6:50 pm

≫ Next: Brother52 on "support call open since September and still not fixed"

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You can login to your account at http://www.idrive.com and search for .pst files in the search bar. In case if these files were backed up, they will be listed in the search results.

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Brother52 on "support call open since September and still not fixed"

January 19, 2016, 6:40 am

≫ Next: IDrive on "support call open since September and still not fixed"

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I have been having slow backup problems since September last year, i have lost count of the number of emails I have received from idrive support but they go in a cycle;
1. we're sorry our back-end technical team are looking into it
2. wait approx 10 days
3. we're happy to report its fixed
4. i test - no it isn't
5. goto 1

when I was contacted about my annual charge I said i didn't want to pay until the issue was fixed but they still took the money from my credit card and guess what, yup still not fixed.

this support is a joke.

I have an internet download/upload speed of around 75Mbps/18Mbps Idrive's own upload test reports over 3Mbps but backups only go at around 250Kbps often dropping below 100.

call number #ID00681926

I can't find anyway of escalating this issue on the website, hopefully someone will see this and get it looked at properly.

IDrive on "support call open since September and still not fixed"

January 19, 2016, 9:51 pm

≫ Next: Brother52 on "support call open since September and still not fixed"

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This issue has been escalated and our development team is looking into this. We will follow up with the team and will contact you with an update soon.

Brother52 on "support call open since September and still not fixed"

January 20, 2016, 12:40 am

≫ Next: Brother52 on "support call open since September and still not fixed"

≪ Previous: IDrive on "support call open since September and still not fixed"

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thanks,

I have previously had a couple of remote support sessions and I've submitted trace route info etc. but I don't see why the backup speed should be less than the Idrive speed test figure, which is in-itself quite slow compared to my connection.

Brother52 on "support call open since September and still not fixed"

January 20, 2016, 12:42 am

≫ Next: IDrive on "support call open since September and still not fixed"

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would you like me to do a sppedtest.net report for a server local to you? if so let me know where

IDrive on "support call open since September and still not fixed"

January 21, 2016, 6:26 pm

≫ Next: Brother52 on "support call open since September and still not fixed"

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Our development team has necessary details pertaining to this issue. They are looking into this. We will contact you with an update soon.

Brother52 on "support call open since September and still not fixed"

January 22, 2016, 5:11 am

≫ Next: Brother52 on "support call open since September and still not fixed"

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so i received an email. It was laughable. they think I'm backing up all of the drives on my machine, including the C drive. So, if they had looked they would see that the C drive backup is parts of the users folder only, not windows etc. FFS I work in IT, I AM NOT STUPID, I AM NOT BACKING UP MY ENTIRE MACHINE. what is wrong with these people.

I have three drives, I backup some folders from all three, so at the top level they will see three drives listed. But surely they must know their own software well enough to understand that expanding the view gives more details? Or did they drag someone off the street to update the call.

My C drive has around 160GB used on it, D: drive 600Gb and E drive 300Gb, and yup, I'm not using over a TB of idrive storage, plus I have another laptop backup up there and an ipad.

Brother52 on "support call open since September and still not fixed"

January 22, 2016, 5:12 am

≫ Next: rolfl on "IDrive on Synology DSM 6.0 Beta"

≪ Previous: Brother52 on "support call open since September and still not fixed"

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also when testing i create a folder with about 10GB of data in it and just back that up, in order to get a sensible speed report, so, guess again please.

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rolfl on "IDrive on Synology DSM 6.0 Beta"

January 24, 2016, 9:40 am

≫ Next: PatL on "IDrive on Synology DSM 6.0 Beta"

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I have installed DSM6 beta2, even after installing web-station I can not get Idrive 2.03.17 to show.

http://diskstation.lan/IDrive/index.php give 404 error.
Any specific settings needed to the web-station to get idrive to run?

PatL on "IDrive on Synology DSM 6.0 Beta"

January 24, 2016, 10:01 am

≫ Next: IDrive on "IDrive on Synology DSM 6.0 Beta"

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With DSM 6.0 beta 2, web station installed, I can see the idrive app launch, but I get "host not resolved" when I enter my credentials

IDrive on "IDrive on Synology DSM 6.0 Beta"

January 24, 2016, 8:03 pm

≫ Next: dormartin on "iDrive Sync only downloads"

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IDrive for Synology is currently not supported on DSM 6.0 beta 2. Our development team is currently working on it and will release a compatible package soon. We do not have an ETA on this. We will post an update as soon as it is made available.

dormartin on "iDrive Sync only downloads"

January 25, 2016, 3:54 am

≫ Next: IDrive on "support call open since September and still not fixed"

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Hi,

I use iDrive on my Mac. All works fine, but I have a problem with iDrive Sync.

No file or directory I create is uploaded to the web or other devices. Only files I created on other devices (for example my iPhone) are downloaded to my Mac.
Why does iDrive Sync not upload the files and directories from my Mac?

I tested:

- Disabling and enabling iDrive Sync again
- Change the directory
- Turn off firewall

IDrive on "support call open since September and still not fixed"

January 25, 2016, 6:16 pm

≫ Next: IDrive on "iDrive Sync only downloads"

≪ Previous: dormartin on "iDrive Sync only downloads"

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Our development team is looking into this and has requested for more time. We will contact you with an update soon.