Just to add to the documentation that iDrive has a BIG problem here, I have 30 Gb PST file (Outlook file) that is incrementally backed up. After running for 3 hours, it still has 6 GB to go. I have 10 Mb/s upload speed and >150 Mb/s download speed. Windows Resource Monitor shows it is only sending 1 Mb/s. At that rate, I have 1.7 hours more on this back-up. Meanwhile, the "time left" says 00:05:45, which I assume means 5 min 45 sec. I chatted with iDrive on line and the service agent said in closing: "We'll check with our server team and get back to you with an update as soon as possible. Your case has been marked and assigned critical with highest priority. Our dedicated team is currently working on your case. I do apologize for your inconvenience." I am not expecting either a reply or a resolution of the issue. I suspect that they have too many customers and a limited portal, which, like a highway, when too many cars are on it, it comes to an almost complete stop. Bet's on if a moderator will respond to this post? They always assure people that the tech team is working on the problem. I would fire the tech team if they have been working this long without a solution or fire management for giving the company a bad reputation but not putting adequate resources on to solve the problem.
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Hank7591 on "Extremely Slow Backup"
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btcomp on "IDrive Incremental Backup"
Thanks. I came back here, I guess I didn't have this set up for email alerts.
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Daniel_G on "Infinite loop preparing file list"
"@sdross as per the ticket, we see that the reported issue is resolved. Following steps were performed to resolve this issue:"
I followed the advice that followed, and IDrive began to back up, but it began to back up *everything* like I had never done a backup before :O. I figured I'd let it continue because I was desperate to have my backup current. However, it failed at 2% with no error. It just would not finish the backup even after ten hours.
Someone please help me backup my data! Also, I would *much* prefer that I backup *only* new files since my last successful backup on December 3, 2017.
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Seanzilla on "RESTORE is SLOW!!"
So, my external hard drive failed after 2 1/2 years. Fortunately, I had the contents backed up to iDrive. So...I purchased another external drive, and I immediately started the process of restoring my files. Utilizing the resident program on my computer, the process was easy enough to set everything in motion for restore. This, of course, would be the defining moment to evaluate iDrive's ability to deliver, and that my backups will have been restored in their original condition. I have 277.53 GBs of data to recover. I have Charter/Spectrum internet with over 100Mb/sec, Customized and blazingly fast computer with plenty of RAM and running Windows 7 Ultimate. And, like I said, a brand new external drive.
Unfortunately, it has now been 32 hours, 19 minutes, and 15 seconds, and my process is only 55% done. The readout of "estimated time left" is a joke. It's been saying anywhere from 8-10 hours (tolerable) for the entire time. At this rate, it will be sometime in the middle of Wednesday before it has completed the restore process, and that's just too long to take for anyone's computer.
I've contacted customer service about this, but absolutely no reply.
I can assure you, iDrive may "win" with their pricing, but I'll be willing to pay more to someone else who provides faster service than this.
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KDelande on "IDrive Servers Unreachable So Backup Fails - 148.66.224.48/49 (port 443)"
I signed up for iDrive on 1/1/2018 and have yet to have a successful backup. I opened a ticket (#ID612095166) a couple of days ago and since then, I've determined what I believe is going on. On the iDrive webpage for my account listing the ports I need to ensure i have access to (https://www.idrive.com/online-backup-firewall-guidance), there are two listed that I cannot reach from any computer on the Internet I have tried: My home network (no firewall block), at work, and at a few public IP test sites. The iDrive servers I cannot reach are 148.66.224.48 and 148.66.224.49 on port 443. I have installed WireShark and can confirm that is where the iDrive client is trying to go and cannot. I have the Tracefile.txt that I have sent to iDrive support to show that the client cannot reach those servers (well, at least one -- the log never show an attempt to .49 but I have tested that port and I suspect even if .48 is fixed, it will start talking to .49 only to fail).
Can ANYONE reach either of these servers on port 443?
I am still waiting for iDrive tech support to get back to me on this issue. Everything I am seeing points to this being a problem with iDrive and not anything on my end, either at home or at work and certainly the Open port check tools on the public Internet whose sole job is to verify port status.
I feel like my account is either miss-provisioned or iDrive has some issue on their side they are unaware of.
I need this addressed ASAP or else I will have to cancel my account since I have no service for what I paid good money for.
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gde999 on "Infinite loop preparing file list"
I am also having a similar problem! Whenever I try to open the iDrive application to try and sync or backup files, it either takes up to an hour to "calculate" the files or freezes. I have downloaded the most recent iDrive application on my computer today but it is still the same.
None of my files have been backed up (since I reinstalled it).
I can't even send an error report because the application freezes so I can't click anything! Please do something about this!
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KDelande on "Infinite loop preparing file list"
gde999, what IP addresses does iDrive say you need to be able to reach? you can determine that here: https://www.idrive.com/online-backup-firewall-guidance. I'm having the same type of problem (see my own post from today) and it's because I can't reach 2 of the 4 servers I'm supposed to be able to on port 443 which is what the client uses. Pings work fine but not connections to 443. Consequently, the client can't determine what it needs to decide what to backup.
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ChristyB on "Backup Scheduler"
I have my backup scheduled between 1AM and 8AM but it keeps starting up outside of that time. I have satellite internet and it is slow plus i have limited data i get an extra 50gb of data during this time so I would like to keep my backups to this time only.
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IDrive on "Update fails and idrive is uninstalled"
You may manually download and install the latest version of the application. If the issue persist when you try to update to subsequent versions, please raise a support request by writing to us at support@idrive.com
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IDrive on "RESTORE is SLOW!!"
Please let us know the ticket number that was assigned to you when this issue was reported to us. We will review the ticket and will contact you with an update.
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IDrive on "IDrive Servers Unreachable So Backup Fails - 148.66.224.48/49 (port 443)"
@KDelande Our Tier 2 technical support team had contacted you with an update. Please get in touch with us if you have not received the response.
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IDrive on "Infinite loop preparing file list"
For immediate assistance, please get in touch with us on live chat from the following link: https://www.idrive.com/support
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IDrive on "Backup Scheduler"
We request you to send us the complete log files of IDrive application by using the "Send Error Report" feature. You can find the Send Error Report feature under the "Help" menu after you login to IDrive application. Alternatively, you can right click on the IDrive tray icon and select "Send Error Report".
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Gene on "Extremely Slow Backup"
[I repeat here my post from a couple of weeks ago for those recently flaming about slow backups].
I recently installed iDrive on Windows 10 computer to replace Carbonite, then reinstalled an updated version. The incremental backup with the current updated version was then taking much too long, with an estimated completion time of approximately three hours according to the progress report at the bottom of the iDrive window.
I launched the windows Task Manager and noticed that my Norton 360 antivirus was consuming more CPU time and disk reads than the iDrive Service. I guessed that Norton was scanning each of the 137,000+ files in my target backup set, each of whose properties iDrive was checking to see if the file had changed since the previous backup.
I then launched the Norton Security Suite software and turned OFF its Antivirus Real-Time Auto Protect for 15 minutes.
The result was that the iDrive incremental backup dramatically sped up and completed in a few minutes instead of the three hours it had estimated earlier.
So...try turning off your antivirus scanning software, like I did, to see if it speeds up your backup, like it did for me.
I'll report this separately as a bug both to iDrive and to Symantec/Norton.
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EMahn on "iDrive backed up folder path on old pc different to the new PC, what now?"
I have a similar issue as the OP. Drive letters changed after installing a new hard drive and now the system thinks that my second drive is a new drive even though all the data is already backed up. I want to change the drive letters in the backup to align to my current setup.
The down arrow on the right gives no option to rename. Only: Share, Download, Delete and Details. Details does not have any option to rename as far as I can tell.
Has the rename facility been removed?
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IDrive on "iDrive backed up folder path on old pc different to the new PC, what now?"
@EMahn Newer accounts work on a different underlying technology and rename option is currently not available for new accounts.
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Rav3n on "Extremely Slow Backup"
Hi Gene,
i've took a look if kaspersky is scanning anything... but thats not the case.
My upload speed varies widely between 400-700 kB/s.... and that will take some time for over 500 GB
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GrahamN on "Extremely Slow Backup"
In the last week or so there has been a gradual improvement in upload speeds. So much so that this morning I was able to backup a 3.52GB file in 10m 44s which at 20GB/hour is around 90% of our 50MBps upload speed. So this is 50x faster than we were getting in December. I am backing up from the UK. Something must have changed somewhere. How long will it last? Has anyone else seen improvements?
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Dominik on "Extremely Slow Backup"
Hi, yes, I also noticed an improvement in upload speed. I'm using the IDrive app on a QNAP NAS and get now in average about 80% of my full bandwith.
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Sunflower on "Updated File Not Backed Up"
I said above this problem was fixed, but it has started happening again. I received two iDrive updates in the last week, but the problem continues.
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