We request you to send us the complete log files of IDrive application by using the "Send Error Report" feature. You can find the Send Error Report feature under the "Help" menu after you login to IDrive application. Alternatively, you can right click on the IDrive tray icon and select "Send Error Report". Our Tier 2 technical support team will review the logs and will contact you with an update.
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IDrive on "Idrive not waking up Windows anymore since FCU update"
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Gene on "Extremely Slow Backup"
I recently installed iDrive on Windows 10 computer to replace Carbonite, then reinstalled an updated version. The incremental backup with the current updated version was then taking much too long, with an estimated completion time of approximately three hours according to the progress report at the bottom of the iDrive window.
I launched the windows Task Manager and noticed that my Norton 360 antivirus was consuming more CPU time and disk reads than the iDrive Service. I guessed that Norton was scanning each of the 137,000+ files in my target backup set, each of whose properties iDrive was checking to see if the file had changed since the previous backup.
I then launched the Norton Security Suite software and turned OFF its Antivirus Real-Time Auto Protect for 15 minutes.
The result was that the iDrive incremental backup dramatically sped up and completed in a few minutes instead of the three hours it had estimated earlier.
So...try turning off your antivirus scanning software, like I did, to see if it speeds up your backup, like it did for me.
I'll report this separately as a bug both to iDrive and to Symantec/Norton.
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esheesle on "Updated Android app draining battery"
I realize the holiday is likely delaying a fix but can you confirm the issue is being resolved?
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B on "Updated Android app draining battery"
I'm surprised this doesn't have more attention. I've had to force stop the app as well.
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IDrive on "Extremely Slow Backup"
Our application is designed to use minimum system resources and will not interfere with other applications that is running on your machine. Please raise a ticket by forwarding your observations to support@idrive.com
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IDrive on "Updated Android app draining battery"
We are waiting for an update from our development team. We will get in touch with you as soon as we hear from the team.
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Invando on "100 kB/s upload speed"
Same thing here... Just started a 2y 5TB subscription.
DS918+ and the upload speed is horrible... 100kb/s
It would take 99d 17h to finish my upload. Seriously?
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Piacevole on "IDrive doesn’t start up at boot on MacBook"
I have IDrive set to start on computer start but it’s not happening. I have to start it manually, even though in settings I selected to start on computer start.
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AnoushB on "Extremely Slow Backup"
I'm also experiencing horrendous backup speeds via the QNAP IDrive backup application. It is averaging approx 460MB an hour and has been running over 48 hours and is consistently slow. I cannot confirm how long this has been going on for as I have only recently put a large amount of data to be included in the backup profile and have noticed how long it is taking,
As other members have mentioned, I have ran the same backup profile but using Google Drive and was getting 4.5GB an hour. I'm based in the UK and appreciate I would not get the same sort of speeds but not as slow as this. My connection has an upstream of 12Mb and it is currently connected to via HTTPS to 66.51.30.102, average echo response is 182ms. My ISP does not traffic shape based on the package I am on and the backup has been running overnight when I would expect my ISP's local infrastructure to be under utilised, so that factor can be ignored also.
There is nothing wrong with the upstream connection as Google Drive is utilising it correctly, there are no issues with the QNAP or the drives within it as I ran the Google Drive test via Cloud Drive Sync which is a QNAP application similar to the IDrive.
For your reference, the model is QNAP 419P+
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AZMark on "Extremely Slow Backup"
I'm done with this crap, too. Installed the "new version" and still running 2 days later to back up 13gb. Even took my laptop to work and connected to our gigabit connection and still only seeing 400-500K upload speeds (same as at home). I suppose if the incremental function really worked then it would be OK but when it wants to do a full backup every single time this really isn't acceptable.
Idrive - don't bother with your "send us the ticket number" response...too little, too late. I've been down the path and ZERO response on my ticket weeks later.
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starwarsgeek1138 on "Extremely Slow Backup"
Well I thought it was my VPN being throttled but now I see why it's been taking so long to backup/restore. Been trying to transfer some files into a new computer, around 60gb. Started the restore yesterday at 1pm, at 84% almost 24 hrs later. Just ran a speediest and running at 60mbps. Backup is taking even longer.
IDRIVE - please fix this. Obviously you have a problem when everyone is complaining and threatening to drop your service. I have a 5TB plan and am highly considering changing to another provider...
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Invando on "Extremely Slow Backup"
The same here. Synology DS918+ with the latest IDrive package installed.
The upload speed is 100 kb/s.
A speedtest at speedtest.net using "California Internet Solutions, Los Angeles, CA" as testserver showed me that I have 63.04 MBit download and 10.78 MBit upload.
I found out that if you split your backup into several backup jobs and start them simultaneously you get 100 kb/s PER job. So this must be bandwidth throttling, because I cannot imagine anything else.
As long as IDrive does not get fixed this problem I can only advise to not subscribe if you have plenty of data to backup.
The only responses from support I can read since 2 year old posts are that the development team is working on improvements.
Since 2 years and no progression?
I'm really upset and if the next supportticket (#ID330227916 for reference) contains no solution I will cancel my account and demand a full refund.
I will post an update if the support had been able to solve my issue.
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Leprechaun on "Extremely Slow Backup"
Downloaded yesterday OMG the speed is awful. using a synology with idrive. 4gb in near 12 hours. what a waste of my precious time
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Andreas on "Extremely Slow Backup"
Sorry for my bad english, I am german. I subscribed for one year because crashplan quits service. Idrive now runs 27 hours, and I only backed up 7GB. Its terrible. Is there a way to get my money back?
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JeffMD on "Extremely Slow Backup"
So I signed up for a new account a little over a week ago. Like many others have said, upload can be quite spotty. I generally throttle myself to 2-4mbps as to not choke my connection, but many times I have caught the computer sending NOTHING. Yesterday I ran unthrottled and found that its transfer rates when it does work are fine (pretty much maxed out my 10mbps upload) but the problem is there are to many times when the transfer is straight up idle. One thing to keep in mind is the PC doing the backup is a mini-pc that is doing NOTHING except running idrive and a PLEX server (mostly idle). There is nothing that should cause the idrive to consider holding back.
Today I tried to view the status of what I had uploaded already and I got nothing on the refreshes. I go to the web site and I get this, "Your files and folders are currently unavailable as account is under maintenance. Try again later." wtf is this? What good is a backup service if I don't have access to my backups when I need them?
I don't ask for much, I just need a place to store a large drive image offsite, nothing more nothing less. But at this rate, this service is NOT meeting even the bare minimum of services required.
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B on "Updated Android app draining battery"
There was an update pushed out yesterday with "Battery optimizations."; is that a complete fix?
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DaveKD on "Computer shows as Offline"
My backup has not run in 4 weeks, as it shows 'This computer is offline' and has been showing that even though the computer has been online. Per a previous post, I do not see the option to send error report option from user name menu, only viewing or downloading logs. Please help!
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fooldozer on "Local backup-Permission denied"
^^^^^ THIS WORKED FOR ME.
In the folder you want to back up go to Properties->Security->Edit->Add. Type "system" in the text box and then click Check Names (system should then appear underlined). In the security tab, apply the default inputs which allow read/access/execute to SYSTEM.
I got here by searching for "There is no permission to backup the folder". Please consider adding this to a faq.
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msereda on ""Create Disk Image" does nothing when click"
I have selected my C drive to create a disk image of and after selected I press the "Create Disk Image" button.... Nothing happens and I have left it there after pressing for quite some time to make sure it wasn't a long process to start.
Any ideas on how to get this working?
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msereda on ""Create Disk Image" does nothing when click"
Never mind... I found that the OS drive cannot be backed up.
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