I am a bit shocked if not all my files are properly backed up
How can I verify if all files are realy done?
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BertH on "IDrive says backup was success, when 10-20% of files have NOT been backed up"
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NashvilleDan on "The Upload Speed Very Slow !!"
I'm having the the same problem. I switched from CrashPlan which uploaded my entire backup of 2.45TB in a week. This is taking 3 days already and only uploaded 7 movies for 17GB. Wow. Luckily I started with the express drive so most of my files are already in the cloud but I still have 50 movies to upload for 150GB! It could take 2 weeks to finish and start to actually begin daily backups. At this speed daily backups could take 2-3 days! BTW: I contacted support twice on different issues with no reply!
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JohnP on "Extremely Slow Backup"
Fortunately I only paid $6.95, coming from Crashplan. I have to say that the upload speed is nothing short of disastrous. I can't see that I'll be able to use this for real backup purposes. The system is just about idle, as is the upload link and I'm still seeing a maximum upload speed of 600k.
Ticket number is ID01202611, if it makes any difference.
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JohnP on "The Upload Speed Very Slow !!"
I've also just come from Crashplan and I can't believe how slow this is. I don't have the option of Express, as my systems are all Linux. It has taken 24 hours to upload just over 30GB. Tempted to just write off the $6.95 I paid for the first year.
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ChrisB on "Extremely Slow Backup"
I too switched from Crashplan because of their closure for home users. I started a backup last Friday and noticed I was only uploading 60 GB per day, which is crazy low since I have 50 Mbps upload. Granted I have a QoS rule for limiting to 20 Mbps but still 60 is not the 200 GB it should have been.
I opened a ticket on this too but I figured out last night that their servers are limiting connections to about 4-4.8 Mbps for each backup job. This morning I scheduled 4 separate backup jobs from my QNAP and magically I'm getting 4-4.8 Mbps PER JOB. That's right I got the boiler plate we don't restrict bandwidth response and I just sent them back proof that their servers do limit it per job. With 4 jobs I'm getting about 20 Mbps right now so I just effectively cut my backup time from 30 days to about a week.
I'm sure this will make them happy but if you want more bandwidth just create multiple jobs for different folders and schedule them to start at the same time.
https://i.imgur.com/Yohfg8C.png
You can see the 4 connections highlighted in Yellow and their total upload all to the same IP address.
I'll provide an update but it looks like each job spawns a new PHP process that will use as much CPU as it can so 4 jobs literally take my QNAP to 100% CPU but at least it's faster...
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ChrisB on "The Upload Speed Very Slow !!"
Just read my post https://forum.idrive.com/topic.php?id=248&page=4
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JohnP on "Extremely Slow Backup"
Great - I'll give that a go, thanks....
and, unfortunately, not quite that simple with Linux scripts. I can put in a manual and a scheduled at the same time, but any more than that, I will have to hack the scripts to not check for already running jobs and to use different temporary areas. :(
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IDrive on "Infinite loop preparing file list"
Please get in touch with us on live chat for immediate assistance: https://www.idrive.com/support
Alternatively, in order to investigate this issue further, please login to your account from the application and click on your account username on the top right corner of the screen. Please use the "send error report" option to send us the report. Logs will be attached to the report sent.
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IDrive on "idrive Service is eating my cpu - Win 10"
Let us know the ticket number that was assigned to you when the report was sent.
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IDrive on "IDrive says backup was success, when 10-20% of files have NOT been backed up"
The logs will indicate the the number of files backed up and the number of files selected for backup. Please get in touch with us on live chat for further analysis and investigation: https://www.idrive.com/support
Our Tier 2 technical support team will review the logs and will assist you with the issue that you are currently facing.
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Your Computer Guy on "When there is nothing to backup, iDrive shows backup status as "Failure""
This is on a customer's computer, not mine.
Should I call them and take half an hour of my time while I have other more urgent and billable things to do? I don't think so.
This is not an isolated event, I've seen this many times on other computers. Have you not seen this in your internal testing?
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pleasehelp on "Extremely Slow Backup"
I also just came over from crashplan. I'm glad it was a cheap trial. I have 100mbit both directions, but getting 3-4mbit upload to iDrive. I think maybe it was faster at first, but I can't remember now. I got the 5TB plan and at this rate...it may not be a practical solution. Crashplan wasn't that faster either I do have to say, but with crashplan I found that if I quit and restarted a few times, eventually it would connect to a server that was faster somehow. I think I am getting that idrive somehow puts each user to the same server each time, not sure about that though, just a guess.
I am also using the Linux scripts. Interesting idea bout running manual and scheduled at the same time. I will try that and see what happens, but its not clear to me it wouldn't share some cache stuff and stomp over each other in some way.
Another thing people should be aware of, owner permissions are not preserved. Any files where that matters, iDrive is not a suitable backup solution for most UNIX in my view. But it is cheap right now...so... The idevsutil utility is very nice to work with also, compared to crashplan's java app, which consumed a ton of memory.
Anyway, don't know why I'm griping here, I read two years worth of frustrated people and non-solutions from idrive tech support. I don't know if they are intentionally capping things or if their software is so complicated that its clogging the line somehow...but either way.. the bandwidth limitation is kind of a bummer.
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Grant837 on "Extremely Slow Backup"
15 days for 677GB. or 1.88GB an hour. Not very fast indeed. 2x faster than crashplan 5 years ago however ;-)
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JohnP on "Extremely Slow Backup"
If it doesn't retain permissions, it's useless to me. Guess I'll see if I can get a refund. Maybe Backblaze-B2 with Duplicity is the way to go. At least that's easy to test out.
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sdross on "Infinite loop preparing file list"
Already sent 2 days ago on #ID01203021 through email support. Strange as it seems, the program seems to be working correctly now as of last night. I was able to complete 2 test backups as quickly as previously, and I verified that new files were added correctly to the online storage. It's a mystery to me, but if you guys did something, thanks! <G>
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Oakstone on "Extremely Slow Backup"
I got iDrive 2 days ago and have also been experiencing very slow uploads. Mostly the frustration comes from the estimations the program shows me for completion of the backup.
For example, last night at 10PM, it said 10hrs remaining to finish the backup. This morning, I check things expecting it to be done and it still says 10hrs remaining, even though about some data had been uploaded overnight. Using an online estimator, it looks like I should be expecting about 19hrs for 60GB to transfer with my 7.5Mb/s upload speed. I'm now at 24hrs and 63% has gone up.
With 37% remaining, I'm getting the same estimate for upload that I did at 1%. I keep wondering if there's something wrong, but reading this thread it seems normal for such long uploads.
Is there anything I can do to help the estimator give me a more accurate number? If at least I know how long it's going to take I can stop worrying something isn't working correctly!
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pleasehelp on "Extremely Slow Backup"
I also suspect the bandwidth issue may be related to deduplication happening on the server side.
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ChrisB on "Extremely Slow Backup"
You won't get more than 3.8-4.8 Mbps upload from what I've seen. You have to use multiple jobs and each one will upload. This is clearly a bandwidth throttling issue per job on their end but they won't acknowledge it. Support won't even contact me back now as I submitted two updates to a ticket 36 hours and about 28 hours ago with no response.
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pleasehelp on "Extremely Slow Backup"
this morning mine seems to be doing 7-10mbps according to the meter on my router as well as what idrive is reporting. That is still only 10% of what my connection is capable of, but its a speed I can live with if it keeps up. There is still about 1TB more to backup.
The interesting thing is when I first started running this about a week ago it was running VERY fast. It managed to backup ~500gb in just a couple days. After that it slowed way down to about 50gb/day. Right now its going at more like 80gb/day.
Its not clear to me that they are intentionally capping it, but its entirely possible that the way deduplication works on the server side slows down the transfer well below what the the network connection is capable of...especially if there are a lot of people trying to upload to their servers at the same time. Just guessing here.
I had also mentioned to their tech support this morning on email that I was disappointed with the speed... and now its running twice as fast as it was last night...but I don't really know for sure if that is pure coincidence. if they are somehow capping and uncapping, despite claims otherwise, I think it would be good for them to include a "feature" where the first initial upload can happen uncapped and then the incremental backups would happen capped. Having people wait for weeks, or perhaps even months, to get their initial backup online is a big turnoff for a lot of people, but I'd be perfectly fine with capped upload speed once that is over. But if I ever need to restore I'd want full speed download also.
I remember going through all this with Crashplan and lots of complaints over there too. I know somehow I figured out a way to make mine go faster and it worked for me..like I disabled deduplication or something or kept reconnecting until I found a fast server. Can't remember now. Once the intial backup was finished, I really didn't pay attention to the speed at all. I never needed to download the entire thing, but what I did download a few times was plenty fast.
In general, NOBODY should be thinking they will download their entire large archive in the case of emergency. Just as a general note, everyone should have a local backup also and in most cases, restore from that local backup. The cloud backup should be in case your house burns down, nothing else. Or you could use the local backup without versioning, and then use idrive archive to get some version on a certain date of a couple files here or there that you accidentally deleted or something. Or you accidentally blew away your hand crafted MP3 collection...great, you should ahve a local backup first and finally on the cloud just in case your house burns down and in that case you can probably wait a few days to download a few hundred GB's. A backup of your machine to get it working again, should be available at home first...the idrive backup is last place you want to depend on.
I mainly use cloud backup to store backups of my mission critical documents, whatever they may be. I figure if my house burns down I will be buying new computers anyway, no point in backing up the whole computer there. Backup the whole computer locally.
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Nick B on "How to cancel"
Some time ago I decided I did not want to renew my subscription I followed the steps you mentioned and disabled the auto-renewal. Today I received an email from you guys and when I logged into my iDrive account a message informed me that my cc was declined bla, bla ... why did you try to charge me if I already set it to NOT auto-renew?
Have some guts and add in the user account interface a button to cancel/delete the account so people would trust you a bit more!
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