@Your Computer Guy We are looking into this. We will contact you with an update soon.
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IDrive on "Idrive slow restore, capped to 3 Mbit/s?"
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IDrive on "iDrive fails on scheduled backup"
@MungDrool In order to investigate this issue, please login to your account from the application and click on your account username on the top right corner of the screen. Please use the "send error report" option and send us the report. Logs will be attached to the report sent.
Our Tier 2 technical team will analyze the logs and will contact you with an update.
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IDrive on "Infinite loop preparing file list"
@Steelrat If you are running a older version of the application, please update the application to the latest release and check if the reported issue is resolved.
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Longmont on "iDrive didn't backup after password change"
Regarding Moderator comment above ("You may change your IDrive account password by logging in at http://www.idrive.com"), it's not apparent to me where the PW change is located at that direction. Please provide more specific directions.
Next, where do I go to I get the backup to recognize the changed PW?
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alexd on "The Upload Speed Very Slow !!"
Any updates on this regarding the upload speed? After 20 hours of uploading, I am averaging just over 13 Mbps upload speed ... yet I have a 1 GIG upload speed! I don't expect to realize the full gig of upload speed, but I expect much higher than 13 Mbps versus 1,000 Mbps? What is going on with the software to make it so slow?
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IDrive on "iDrive didn't backup after password change"
In order to change the account password, you may use the password reset link: https://www.idrive.com/idrive/forgotPassword/redirectPassword
Also you can login to your account at http://www.idrive.com and click on your account username on the top right corner of the screen. Navigate to profile section to update the password.
You may then logout from all the installed IDrive application and log back in with the new password.
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IDrive on "The Upload Speed Very Slow !!"
@alexd For immediate assistance, please get in touch with us on live chat from the following link: https://www.idrive.com/support
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RichardMW on "idrive Service is eating my cpu - Win 10"
My PC is stalling out.
iDrive Service is using 95% of my cpu.
My PC froze for 10 seconds while composing this problem report.
I am transitioning from Crashplan to iDrive. Crashplan is in sleep mode right now.
I am running Win 10 x64, fast cpu, 16 GB Ram, SSD drive.
I downloaded the latest iDrive app today, installed it and rebooted PC.
What iDrive scheduling options should I choose for best performance?
I never had this problem with Crashplan which seemed to backup changed files automatically when they were closed.
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BarryM on "iDrive first back up using all my bandwidth"
Hi
I am doing my initial back-up. My internet isn't the fastest so I expected it to take a while. However, when I have the back up running its using all of my internet bandwidth - on speed test my results when its running are < 1Mbps, versus 15Mpbs when its not.
I have tried changing the Bandwidth throttle and using auto pause but it doesn't seem to have any impact.
I've submitted an error report but keen to understand if I am missing something/this is a common complaint.
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Heras on "IDrive says backup was success, when 10-20% of files have NOT been backed up"
This thread is a year old. I have the exact same problem with 2/2 fresh pc installations just backing up D. How can this still be a bug after as year? It's pretty fundamental for a backing up service to actually back up... (Did send an email just now)
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pleasehelp on "Online Backup Doesn't Match What Is On My Mac..."
I think the best thing would be to do a restore to another location and compare the restored version against your original, both in terms of size and file by file...is it all there.
I think on the mac certain kinds of files are always ignored...and perhaps that accounts for it, for example, on the mac you don't need to backup certain known system files, cache files, temp files, etc.. ...they are not really recoverable anyway.
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Your Computer Guy on "iDrive first back up using all my bandwidth"
Wish I had your problem... my iDrive only uses 3.43 mbps of the 200/200 mbps connection I have and many other people are seeing the EXACT same figure, which iDrive refuses to acknowledge.
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Your Computer Guy on "Bandwidth Test"
Please do.
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Your Computer Guy on "When there is nothing to backup, iDrive shows backup status as "Failure""
As described above. My customers are set up with daily backups and sometimes there are no changed files to backup. IDrive then shows "Backup status" as "Failure" and the summary page shows "[Unable to continue the backup operation. Reason : There are no files to backup]"
Come on, that's a false alarm. When there is no changed files to backup, don't say the backup failed! I don't want panic calls from my customers when that happens.
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IDrive on "When there is nothing to backup, iDrive shows backup status as "Failure""
@Your Computer Guy We will have to analyze what is causing this. In order to investigate this issue further, please login to your account from the application and click on your account username on the top right corner of the screen. Please use the "send error report" option to send us the report. Logs will be attached to the report sent.
Please share us the ticket number that gets assigned to you.
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IDrive on "iDrive first back up using all my bandwidth"
@BarryM Please let us know the ticket number that was assigned to you when the issue was reported. We will review the ticket and will contact you with an update on this forum
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sdross on "Infinite loop preparing file list"
I'm having the same problem. Completely uninstalled and then reinstalled V6.7.0.19 on Windows 10. Worked ok on a three test files add to a small folder. Checked online and the test files were there. Came back to the desktop to try another folder and got stuck in the Preparing Filelist. Here's the log from this attempt after I stopped the backup...
[Start Time: 9/18/2017 9:53:43 AM]
[End Time: 9/18/2017 10:06:21 AM]
[Files considered for backup: 61869]
[Files already present in your account: 0]
[Files backed up now: 0, Size: 0.00 B]
[Unable to continue the backup operation. Reason : Operation cancelled by the user.]
It should have had about 40 new files to add but the log doesn't even show the online condition. This has been happening a lot, and my last two weekly scheduled backups have just looped in this state for hours overnight.
Addendum: Closed the desktop app and reopened and tried the same backup. Now it stalls when trying to determine the files already online. Log...
[Start Time: 9/18/2017 10:13:23 AM]
[End Time: 9/18/2017 10:18:12 AM]
[Files considered for backup: 61869]
[Files already present* in your account: 1000]
[Files backed up now: 0, Size: 0.00 B]
[Unable to continue the backup operation. Reason : Operation cancelled by the user.]
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IDrive on "IDrive says backup was success, when 10-20% of files have NOT been backed up"
In the settings tab, you may adjust the 'Notify as ‘Failure’ if the total files failed for backup is more than __% of the total files backed up' check box to receive an alert. You will receive an alert based the percentage configured.
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IDrive on "idrive Service is eating my cpu - Win 10"
Our application is designed to use minimum system resources. Please verify if you are running the latest version of the application. In order to investigate this issue further, please login to your account from the application and click on your account username on the top right corner of the screen. Please use the "send error report" option to send us the report. Logs will be attached to the report sent.
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RichardMW on "idrive Service is eating my cpu - Win 10"
I am using the latest version of your application.
I will send the error report now.
Please let me know if you received it.
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